Veterans Claim Representative Supervisor

Examples of Duties

Duties may include, but are not limited to, the following:

• Plan, organize, coordinate, and administer Veterans services.
• Operate a personal computer and other office equipment, including repetitive hand and arm motions.
• Frequent use of hand-eye coordination.
• Occasionally operate a motor vehicle.
• Occasionally sit for extended periods.
• Communicate effectively with others in person and over the telephone.
• Analyze data, interpret directions, procedures and regulations, and develop appropriate conclusions, and prepare reports.
• Perform job duties under stressful conditions.
• Resolve conflicts and respond appropriately to complaints.
• Complete multiple priority projects with conflicting deadlines.
• Establish, implement and achieve goals and objectives.
• Analyze data, interpret directions, procedures and regulations, and develop appropriate responses.
• Maintain confidential information in accordance with legal standards and/or County regulations.
• Represent the County with the community and other agencies.
• Train, evaluate and supervise staff.

Minimum Qualifications

Option I:

• Experience: Two (2) years of work experience equivalent to a Veterans Claim Representative II in Merced County with specific knowledge and skills of how to process veterans' claims.
• Education: Equivalent to the completion of two (2) years of college.
• Additional qualifying experience may substitute for the required two (2) years of college on a year-for-year basis.

Option II:

• Experience: Four (4) years of responsible experience in work involving public contact, interviewing or counseling or a closely related field.
• Education: Equivalent to the completion of two (2) years of college.
• Additional qualifying experience may substitute for the required two (2) years of college on a year-for-year basis.

Essential Functions

• Plan, organize, coordinate, and deliver a program of veterans' services for Merced County.
• Provide effective counseling regarding benefits and services to veterans.
• Interpret Federal and State laws governing veterans' benefits.
• Establish and maintain effective working relationships with those contacted.
• Research, analyze, and develop documentation for claims.

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