Veteran Support Specialist

Responsibilities

• Ensures harmonious atmosphere within program by maintaining communication with and being liaison between the clinical staff and program staff and fostering the therapeutic community environment among clients
• Establishes rapport and maintains a professional relationship and boundaries with clients and potential clients
• Captures individual and group services that help veterans achieve specific life and recovery goals and support success
• Prevents or de-escalates problematic behaviors among clients including submitting Incident Reports to the Veteran Service Coordinator or Lead Veterans Service Assistant concerning these events
• Affords assistance with maintaining compliance with VA, HUD, and other funder regulations and organization protocols in requesting third party documentation and ensuring all program documentation is collected and maintained
• Participates in case conferences, consultations, and staffing with appropriate staff
• Facilitates and/or participates in monthly Town Hall meetings
• Affords assistance in maintaining confidential client files in a professional and timely manner ensuring all forms are the most recently revised versions and in compliance with organization standards; all required documents are present, complete, signed by the client and staff as applicable; and documents are placed in the correct order according to organization standards
• Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards
• Assists in quality management activities, data collection, and preparing reports
• Attends scheduled team meetings and trainings
• Maintains and submits time sheets, mileage logs, supportive service requests, and other required documentation accurately and in a timely fashion
• Addresses client issues timely to ensure non-interruption of services
• With supervision, facilitates support groups and life skills classes and assists with teaching daily living skills on an individual level to those with specific needs
• Affords assistance in monitoring program rent/participant fee compliance to assist clients in prioritizing housing
• Identifies and utilizes community resources to meet client needs
• Transports clients to community medical, housing, errands, and other appointments and accompanies for support as needed
• Captures therapeutic, social/recreational activities and outings
• Performs other duties as required

Qualifications

• High School Diploma required
• One year of experience in social services or related field preferred
• Knowledge of empowerment and self-advocacy techniques
• Experience working with homeless and/or veterans preferred
• Experience facilitating support groups preferred
• Strong oral and written communication skills
• Professional manner and appearance
• Ability to work independently and within a team
• Ability to take direction
• Ability to work effectively with diverse group of clients, staff, and community members
• Computer proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel) and Internet and ability to use client tracking databases and electronic case records
• Valid driver’s license required. Must meet company insurance requirements and complete a provided driver training course