VETERANS SPECIALIST

About the role

The Veterans Benefits Specialist serves as a subject matter expert responsible for administering, coordinating, and advising on federal, state, and local veterans’ benefits programs. This role provides comprehensive case management on benefits counseling and claims support to veterans and their dependents.

Responsibilities

• Interprets and applies federal regulations, VA policies, and Wisconsin Statutes and guidelines regarding veterans’ benefits.
• Functions as an advocate and advisor to ensure timely and accurate adjudication of claims regarding veterans’ benefits.
• Investigates eligibility and develops individualized benefits strategies based on each veteran’s service history, medical conditions, and financial situation.
• Conducts intake interviews and assess eligibility for various federal, state, and local benefit programs.
• Administers and manages veterans’ benefits claims, including compensation, pension, education, healthcare, and ancillary benefits.
• Develops, reviews and submits VA claims and guides veterans in the appeals processes.
• Provides direction and guidance to other workers in the office concerning regulations, policies, and procedures.
• Maintains accurate, confidential case records in full compliance with regulatory standards, including HIPAA requirements for safeguarding medical information.
• Answers telephone and interviews callers to determine need and provides general and specific information regarding the work of the department.
• Provides administrative support to County committees and assists in preparation of budget and annual reports.

Requirements

• Associate Degree in Business Administration, Accounting, Finance, Administrative Assistant, Office Computer Specialist or other closely related field.
• Five years of office experience.
• High level of interpersonal skills, organizational skills, and clerical abilities.
• Proficiency in MS Word, MS Excel, and MS Outlook Calendar.
• Experience with programs for veteran benefits is a plus.

Skills

• Considerable knowledge of the functions, procedures, organization and laws and regulations governing the administration of the agency or department.
• Excellent verbal and written communication and client service skills.
• Ability to relate positively to military service veterans.
• Strong analytical skills with the ability to interpret laws, regulations, and policies.
• Ability to exercise judgment and discretion in the application and interpretation of departmental policies and regulations.

Qualifications

The ideal candidate will have a strong understanding of veterans’ benefits programs and be able to provide comprehensive case management and claims support to veterans and their dependents. The candidate should also have excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of stakeholders, including veterans, their families, and other community organizations.

Schedule

The normal work schedule is Monday through Friday, with occasional evening or weekend work as needed. The position may also require travel and attendance at overnight conferences, events, and training.