VETERANS AFFAIRS SPECIALIST

About the role

Cleveland State Community College is a comprehensive, two-year post-secondary institution located in Cleveland, Tennessee, committed to open access and quality education. The Veterans Affairs Specialist serves as the primary resource for veterans’ affairs, coordinating and administering veterans’ educational benefits and support services for military-affiliated students, including veterans, active-duty service members, and eligible dependents.

Employee Classification: Non-Exempt. Department: Financial Aid. Campus Location: Cleveland, TN. Applicants may be subject to a background check and credit check.

Responsibilities

• Student Services & Assistance (40%): Participate in recruitment, orientation, and retention initiatives; provide customer service via phone, email, and in person; provide information and assistance regarding veterans’ educational benefits, enrollment, financial aid, and college requirements; assist eligible students with accessing veterans’ benefits per federal, state, and college requirements.
• Certifying Official Responsibilities (40%): Serve as the VA School Certifying Official; manage certification of veterans’ and dependents’ educational benefits; review enrollment, academic programs, grades, and satisfactory academic progress; assist students with benefits, financial aid applications, and related questions; educate on academic and financial responsibilities; collaborate with college offices to resolve enrollment, certification, and benefits issues.
• Compliance and Reporting (15%): Ensure compliance with VA, federal, state, and