Veteran Liaison

Position Details

Full-time, salaried position — 40 hours per week. Salary based on an equivalent rate of $18–$22 per hour, depending on experience and qualifications. Flexible workdays and hours based on community outreach, veteran needs, appointments, and scheduled events. Primary territory includes Cincinnati and surrounding Ohio communities. This is a mobile/community-based position requiring regular local travel. Some veteran events, community programs, and outreach opportunities may occur outside normal business hours, including evenings and weekends; flexibility is important and the weekly schedule may vary accordingly.

About the role

Serve veterans, build relationships, and make an impact by connecting veterans and their families with services and resources. Military service, veteran status, military caregiving experience, or extensive experience working with the veteran community is strongly preferred. We want someone who understands and respects military culture and has a genuine passion for serving veterans.

Responsibilities

• Serve as a trusted point of contact for veterans and their families.
• Conduct home visits with veterans to assess satisfaction, needs, and well-being; identify concerns or gaps in services and communicate them to the appropriate Freedom Home Care team member or outside resource.
• Assist veterans and families in navigating available resources and support services.
• Maintain ongoing relationships with the veterans served.
• Act as a liaison between veterans, their families, Freedom Home Care, and appropriate veteran/community resources.
• Develop and maintain relationships with hospitals, physicians, social workers, case managers, rehabilitation centers, skilled nursing facilities, senior communities, veteran organizations, and other referral partners.
• Conduct regular community and referral-source visits; educate partners about Freedom Home Care services.
• Follow up consistently with leads, referrals, and professional contacts.
• Represent Freedom Home Care at veteran stand-downs, community events, resource fairs, job fairs, and other veteran-focused programs; confidently speak with individuals and groups about available services and resources.
• Build genuine connections with veterans throughout the community and help identify those who may need additional support.
• Maintain accurate records of outreach activities, contacts, referrals, veteran visits, and follow-up.
• Provide regular updates regarding outreach efforts, relationships, leads, and opportunities.
• Work independently while remaining closely connected with the Freedom Home Care team; follow through on commitments to ensure important contacts and veteran needs are addressed.

Qualifications

• High school diploma or equivalent required; some college is a plus.
• Military service or veteran status is highly valued.
• Military caregiving experience or significant experience working with veterans, military families, or veteran organizations is strongly preferred.
• Knowledge of military culture and veteran resources is preferred.
• Strong interpersonal and communication skills; comfortable with public speaking and community networking.
• Ability to work independently and manage a flexible, community-based schedule.
• Strong organizational and follow-up skills.
• Valid driver’s license, acceptable driving record, and reliable transportation.
• Ability and willingness to travel regularly throughout Cincinnati and surrounding Ohio communities.
• Availability for occasional evening and weekend events.