​Military and Veteran Liaison

About The Role

The Military and Veteran Liaison is responsible for building census in Acadia facilities by conducting business development activities in the assigned territory. The ideal candidate will have experience working with VA Medical Centers and/or active-duty bases for professional referral generation. Responsibilities include assessing behavioral health services in the state to determine opportunities to market Acadia’s Military and Veteran focused programs, presenting Military Focus Support (MFS)/Acadia services to decision makers, and coordinating referrals and admissions to Acadia Programs.

Facilitates the receiving of referrals, reviewing referral packets to determine the best facilities for treatment needs, ensuring quick disposition, targeting a facility for admission, and managing the case to admission. This includes clinical updates, communication, and discharge planning. Serves as a liaison between facilities and referral sources to relay pertinent information, such as concerns or problems arising during patient care.

Our mission at Acadia Healthcare is to Lead Care with Light. We deliver exceptional, compassionate treatment for those who serve our nation through our Military & First Responder (MFS) programs, providing evidence-based behavioral health care designed specifically for active-duty service members, veterans, and their families.

Responsibilities

• Conduct needs assessments in states and underserved areas to identify markets for Acadia’s military support-focused programs.
• Identify decision makers in target markets and establish relationships within the behavioral healthcare community, specifically within the Department of Veterans Affairs and/or Active-Duty installations.
• Perform regular in-person site visits to referral sources to educate key stakeholders about MFS/Acadia programs and services.
• Travel approximately 60% of the time.
• Complete face-to-face meetings with decision makers to understand customer needs and eliminate obstacles to securing referrals for MFS/Acadia services.
• Develop and customize presentations for target audiences to create awareness of MFS/Acadia services.
• Attend and participate in conferences to market MFS/Acadia services.
• Respond immediately to service and referral inquiries.
• Manage the referral packet from receipt to securing disposition from facilities through to admission.
• Serve as care manager by communicating with the referral source, Acadia program, and referral to facilitate the admission process, secure transportation, and address concerns.
• Demonstrate professionalism and a thorough understanding of DoD requirements and VA processes.
• Document all referrals, visits, and referral source information in Salesforce.
• Participate in business development team meetings and assigned projects.
• Meet monthly business development goals.
• Stay current on behavioral healthcare industry trends in assigned markets.
• Perform other duties as assigned.

Requirements

• Three to five years’ experience driving business results in a healthcare role, preferably in behavioral health.
• Required overnight travel up to 60%.
• Proven ability to build relationships and drive business results in a behavioral health environment.
• Advanced computer skills, including Microsoft Office (Word, Excel, PowerPoint) and Salesforce.
• Knowledge of office administration procedures and ability to operate standard office equipment.
• Ability to work professionally with sensitive, proprietary data while maintaining confidentiality.
• Excellent interpersonal skills, with the ability to interact effectively and professionally with individuals at all levels, both internal and external.
• Sound judgment in responding to inquiries and understanding when to escalate issues.
• Self-motivated with strong organizational skills and superior attention to detail.
• Ability to manage multiple tasks/projects simultaneously within inflexible time frames and adapt to frequent priority changes.
• Proficiency in English sufficient to provide and receive instructions/directions.

Benefits

• Competitive base salary.
• Eligible for Military & Veteran Liaison Incentive Plan.
• Comprehensive medical, dental, and vision insurance.
• 401(k) Plan with company match.
• Paid Time Off (PTO) and recognized holidays.
• Company-paid basic life and AD&D insurance.
• Employee Assistance Program (EAP) and mental wellness resources.
• Opportunities for professional growth and advancement within Acadia’s nationwide network.

Schedule

This role requires approximately 60% travel, including overnight stays.