Veteran Housing Program Manager - ARCHES

MWVCAA invests in people and their futures to reduce the impacts of poverty. We envision a just future where our communities are empowered to reach positive outcomes and everyone is respected for their infinite worth. Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits.

About the role

This is a grant-funded, full-time position working with the Community Resource Program. The Veteran Housing Program Manager will supervise program staff, oversee program operations, develop policy and procedures, ensure grant compliance, and maintain positive partnerships with partner agencies. The position is renewable annually based on continuation of project funding.

Schedule

Monday - Friday

Responsibilities

• Manages the day-to-day operations of The Arches Project's veteran-specific programming.
• Trains, supervises, and develops program employees and promotes opportunities for growth.
• Provides support to staff when client interactions escalate.
• Applies knowledge of rapid and equitable housing placements for the area's unsheltered population using Coordinated Entry principles.
• Completes spend down of all grant allocations while providing the highest level of client service possible.
• Maintains full compliance with all federal, state, and grant funding requirements, setting high standards for data quality and compliance performance.
• Develops programmatic marketing materials that explain and promote program services.
• Complies with agency quarterly and annual reports, as well as application of the Homeless Management Information System (HMIS).
• Assists in the application for new and current grant opportunities.
• Prepares high-quality written reports as required by the program, agency, and external funding sources.
• Actively and effectively participates in internal and external meetings, the local Continuum of Care, trainings, and other compliance events.
• Models full compliance with MWVCAA Safety Policy.
• Displays commitment to community-based projects and needs not covered by current grant structures (e.g., finding ways to solve homelessness beyond grant administration).
• Displays commitment and cooperation with co-located agency partners.
• Attends and participates in annual trainings.
• May be assigned other responsibilities that further program goals and objectives.
• Consistent punctuality and reliable attendance are essential requirements for this role.
• Ability to work effectively and maintain positive, professional relationships with team members and clients.

Supervisory Responsibilities

• Directly supervises approximately 10-15 employees.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, training, planning, assigning, and directing work, and appraising performance.
• Responsible for rewarding and disciplining employees when applicable and addressing their complaints.

Requirements

• Bachelor's degree in Administration, Social Services, or a related field.
• Two years of experience in administration or program management/coordination in a social service or community services setting.
• Four years of supervisory experience.
• Veterans' status preferred (not required).
• An equivalent combination of education and experience may be considered.

Certificates, Licenses, Registrations

• Valid driver license, insured vehicle available for use on the job, and a satisfactory driving record for the previous three years.
• Must pass a comprehensive MWVCAA background screening prior to employment.
• Must pass pre-employment and random drug/alcohol screenings.
• Basic Life Support/First Aid Certification required within the first 30 days of hire.

Skills

• Preference given to those with experience managing/coordinating programs working with vulnerable or at-risk populations, including people experiencing homelessness or at-risk of homelessness.
• Demonstrated proficiency in Microsoft Office (including Outlook), videoconferencing platforms, and web tools.
• Ability to read, analyze, and articulate technical procedures and governmental regulations.
• Excellent planning, organization, and time management skills.
• Ability to effectively communicate both orally and in writing.
• Demonstrates tact, diplomacy, and empathy when communicating formally and informally with clients, staff, and program partners.

Physical and Mental Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
• Specific vision abilities required include close vision and ability to adjust focus.
• Frequently required to hear and speak.
• Occasionally lift up to 25 pounds.
• Occasional driving in all weather conditions to Agency and community sites in Polk and Marion counties.
• Ability to move about the workspace.
• Ability to reach and/or extend to access materials or equipment.
• Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de-escalation techniques for all participants.
• Regulates emotions during interactions with escalated clients and staff.
• Handles pressures of frequent demands for attention, time, and work tasks.
• Requires advanced problem-solving, creativity, and resourcefulness while frequently encountering situations that fall outside of clear Agency policies and procedures.

Work Environment

• Regularly works indoors and outdoors in cold weather, heat, and other extreme climate events.
• Close quarters, often with a public client population experiencing homelessness, substance use disorders, severe and persistent mental illness, and/or unpredictable behavior.
• Frequent interruptions and demands; frequent noise.
• This position requires on-site work and is not eligible for remote work.
• Ability to work outside of normal business hours, including nights, weekends, and holidays.
• Occasional exposure to body fluids/biohazards (such as saliva, vomit, and urine).