Veteran Housing Case Manager

Position Details

Hours: 37.5 hour work week; Monday-Friday 8am-4pm; with a rotational on-call schedule.
Salary: $20/hr.

Key Responsibilities

• Conduct outreach to individuals experiencing homelessness and assess eligibility for program participation.
• Build partnerships with community providers to coordinate supportive services.
• Complete intake, enrollment, and eligibility determinations for program applicants.
• Provide intensive case management using the Critical Time Intervention (CTI) model, including ISP development, goal tracking, and progress monitoring.
• Ensure participant safety and access to shelter, basic needs, and stable housing.
• Deliver supportive services such as budgeting, life skills, transportation coordination, and housing stabilization support.
• Educate participants on program expectations, rights, and compliance requirements.
• Support housing retention by collaborating with landlords and mediating housing-related concerns.
• Aid participants with exit planning and linkage to ongoing community resources.
• Maintain timely and accurate documentation and required program reports.
• Participate in outreach events and support program, department, and organizational initiatives.

Position Requirements

• Bachelor's degree in human services or related field with prior related work experience is preferred.
• An equivalent combination of education and experience will also be considered.
• In-depth knowledge and understanding in social services, veteran benefits, and other supportive services.
• Valid driver's license, clean driving history, and reliable personal vehicle.
• Proof of insurability may also be required.
• Current FBI, criminal, and child abuse clearance or the ability and willingness to obtain.