Veteran Care Coordination Specalist

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. Job Description Veteran Care Coordination Specialist, Personal Care Services Location: Remote Monday - Friday 8-5 CST I Full time At Elara Caring, we believe the best care happens at home—where people feel most comfortable. That’s why our compassionate teams serve over 60,000 patients every day, right where they live. As a Veteran Care Coordination Specialist, you’ll play a key role in leading a team of dedicated caregivers, making a real impact in the lives of our patients. If you’re ready to lead with purpose and help others thrive, we’d love to have you on our team. Why Join the Elara Caring Mission? At Elara Caring, we believe in supporting those who care for others. When you join our team, you become part of a compassionate, purpose-driven organization committed to making a real difference. What We Offer A collaborative and supportive work environmentA meaningful opportunity to positively impact lives every dayCompetitive compensation packagesTuition reimbursement for full-time employeesFree continuing education opportunities for all team membersClear paths for career growth and advancementComprehensive medical, dental, and vision insurance401(K) with employer matchGenerous paid time off, including holidays and family/pet bereavementPet insurance for your furry family members As the Veteran Care Coordination Specialist, you’ll contribute to our success in the following ways: Managing veteran referrals from intake through care coordination and service initiationEnsuring referrals are accepted, processed, and documented accurately and timelyEntering and tracking all accepted and denied referrals within required systemsBuilding patient profiles and supporting onboarding activitiesCoordinating care services and initiating care plans as appropriateServing as a key point of contact for veterans, family members, VA representatives, and internal teamsProviding timely communication and updates regarding referral status and care coordination activitiesMonitoring expiring authorizations and proactively working to prevent service interruptionsIdentifying and resolving barriers to care to improve service delivery and reduce unnecessary dischargesMaintaining accurate documentation and compliance within all required systemsSupporting operational excellence through attention to detail, organization, and follow-throughEnsuring all activities align with the vision of Elara Caring's leadership team and VetCare programPromoting Elara Caring's mission, values, and commitment to quality careMaintaining patient and employee privacy and confidentiality in accordance with HIPAA regulationsPerforming other duties and special projects as assigned What is Required? High School Diploma or GED requiredAssociate's or Bachelor's degree in Healthcare Administration, Business, or a related field preferredMinimum of one (1) to two (2) years of experience in healthcare, home care, case management, care coordination, or a related fieldExperience working with VA referrals, veterans' services, or healthcare coordination preferredStrong written and verbal communication skillsExceptional organizational and time management abilitiesAbility to manage multiple priorities and high-volume referral activityStrong data entry and computer skillsAbility to work independently and collaboratively within a team environmentExcellent problem-solving skills and attention to detail You will report to Care Team Manager, Lead, Branch Director, or Regional Branch Director. This is not a comprehensive list of all job responsibilities; a full job description will be provided. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. #ElaraGA Equal Employment Opportunity: We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruiting@elara.com. Pay & Benefit Information: Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at https://careers.elara.com/us/en/benefits EVerify: Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.