Care Coordinator (Veterans Services)

About the role

Join a mission-driven team dedicated to serving those who have served our country. The Veterans Care Coordinator/Navigator provides care coordination and patient navigation services to Jefferson County veterans engaged in behavioral health services through the Jefferson County Community Mental Health Program (CMHP), a Certified Community Behavioral Health Clinic (CCBHC). This position serves as a trusted liaison and advocate for veterans, helping them access behavioral health, medical, social, and community resources to support recovery and overall well-being. This position is uniquely focused on serving the veteran community and requires either honorable service in the U.S. Armed Forces or a minimum of five consecutive years of experience working within a veterans-exclusive program. The ideal candidate brings a deep understanding of military culture, the challenges veterans may face during and after service, and a strong commitment to supporting those who have served.

Responsibilities

• Direct interactions with veterans who are open in behavioral services at the Jefferson County CMHP-CCBHC.
• Telephone contacts, which include veterans in CMHP-CCBHC services, who need support, may be struggling and may need crisis mental health services and/or rapid access to SUD assessment, detox, and treatment services.
• Doing reminder calls to veterans who are scheduled for assessments, groups, individual sessions, medication management appointments, and other BestCare services in Jefferson County.
• Transportation: taking clients to some counseling/treatment appointments, when appropriate and if approved by supervisor.
• Helping veterans in behavioral health services connect with medical services, including primary care, and helping them connect with OHP Assisters when indicated.
• Referrals to and assistance with accessing various services, when appropriate (i.e. Food Bank, LINC, primary care/medical services, community college, parenting, etc.).
• Case management services, including documentation.
• Helping clients develop and connect to community-based pro-social or wellness-oriented recovery activities and veterans’ activities.
• Being part of a CCBHC-CMHP behavioral health treatment team and working closely with clinicians, medical practitioners, and peer support.
• Connecting with the CCBHC-CMHP Prevention-Health Education Team to work on veterans’ suicide prevention strategies, initiatives, and community trainings.
• Other duties as assigned by the Program Director or Mental Health-Adult Team Program Manager.
• Models BestCare’s mission, vision, and values, promoting integrity, compassion, and collaboration.
• Supports the organization’s commitment to equity, respect, and inclusion, fostering an environment of open-mindedness, cultural awareness and respect for all individuals.
• Aligns department goals with organizational strategic initiatives.
• Complies with Code of Conduct, Business Ethics, Employee Handbook, and all relevant policies and OARs.
• Maintains professionalism, confidentiality, and compliance with HIPAA, 42 CFR, and Oregon statutes.
• Completes assigned training timely and satisfactorily, and attends other seminars, training, and educational opportunities to develop professional skills and abilities.
• Ensures that any required certifications and/or licenses are kept current and renewed timely.
• Works independently and collaboratively as a positive member of the BestCare team.
• Performs other organizational duties as assigned.

Requirements

• High School diploma or equivalent; bachelor’s degree or 5 years of relevant experience in the behavioral health field.
• Familiarity with veterans/services as well as mental illness and substance abusing populations.
• If in recovery from mental illness and/or substance abuse, must be able to demonstrate continuous sobriety under non-residential, independent living conditions for the immediate past two years.
• Must have served in and been honorably discharged from the United States Armed Forces; or
• If not a US military veteran, must have worked for a minimum of 5 years at a veterans-specific program, providing direct-services to military veterans (i.e. VA-Veterans Administration, a veterans-specific non-profit program).
• CADC-I or QMHA-I certification required or eligibility to register within 1 week of hiring to obtain QMHA-I within 6 months or CADC-I within 1 year.
• Must maintain a valid Oregon Driver License or ability to obtain one upon hire and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations) and must have a reliable vehicle with adequate insurance to travel as needed.
• Preferred: Associate’s degree in a behavioral health field.
• Preferred: Bilingual in English/Spanish a plus.

Pay

$18.00-$23.62 per hour