Vetco Clinic Lead Full Time
About the Role
Petco is seeking a field team lead to provide functional direction to field staff and serve as the primary point of escalation for customer, vet, or store partner issues. This position also involves driving company vehicles to vaccination clinics and overseeing the overall performance and operational compliance of the day's clinics.
Responsibilities
- Provide functional direction and supervision to field team
- Perform functions of all clinic team roles and provide coaching and functional direction to individuals in these roles as needed
- Safely operate company-supplied vehicle to and from clinic locations and office
- Effectively communicate with customers and business partners to manage difficult customer situations, including pet incidents
- Liaise and partner with leadership at clinic locations to determine optimal clinic location, crowd management practices, and manage any issues that arise during clinic
- Ensure all clinic processes are followed and necessary clinic paperwork is filled out accurately and completely
- Facilitate sales environment among team by leading targeted discussion topics during daily commute
- Ensure proper handling of all revenues for the day, including deposit to safe or bank
- Assist customers in completing paperwork for a clear and accurate medical record
- Crowd management, clean up pet waste, effectively communicate and manage situations involving disruptive pets
- Offer available discounts to win customers experiencing disruptive or unpleasant experiences
- Manage and assist loading and unloading equipment and supplies from company-supplied vehicle in a safe manner
- Assist in training new partners according to training plan expectations
- Understand and communicate Vetco medical recommendations, booster schedules, and products
- Effectively communicate with store management to build an atmosphere of cooperation and business success
- Prior to departure, confirm the clinic area is clean and no trash, sharps, clinic equipment, or supplies have been left on the floor or shelves
- Notify store well in advance if clinic team is running late
- End of clinic and end of day reconciliation of all equipment and supplies
- Escalate any clinic issues to Market Manager, Store Manager, and/or Vetco Customer Service for further resolution via Incident reporting process
- Accountable for accurate completion of all paperwork
- Ensure all paperwork and checklists are completed
- Ensure rig supplies and product bins are restocked at the end of the day
- Participate in company and sponsor-facilitated training related to products, services, policies, and procedures
- Complete the Clinic Lead reports for each shift
Requirements
- Must be able to perform all clinic job roles
- Possess outstanding customer service skills, an aptitude for basic sales techniques, and an interest in animals, as well as a professional appearance and demeanor
- Hold leadership qualities and/or experience
- Be able to operate company vehicles
- Ability to effectively communicate, provide functional direction, and leadership to team and resolve difficult situations independently
- As direct contact with animals is required, must be comfortable handling and restraining animals within company policy
- Existing partners applying must be in good standing
Work Environment
The majority of job duties are conducted indoors. Passenger vehicle travel is required to commute to work locations. In some locations, overnight travel may be required. The job requires bending, kneeling, moving equipment (up to 40 pounds, as necessary), and standing for long periods of time, which may pose a risk of injury resulting from improper procedures.
Pay
The salary range for this position is $18.25 - $25.00 hourly.