PATIENT SERVICES LEAD (FULL TIME)

Patient Services Lead

Morrison Healthcare is hiring a full-time Patient Services Lead at Poplar Bluff Regional located at 3100 Oak Grove Road, Poplar Bluff, MO 63901. Online applications are accepted only. The schedule is full-time with flexible days and hours preferred. The pay range is $18.00 to $20.00 per hour.

About the Role

At Morrison Healthcare, you'll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. You'll work with a team of 1,600 registered dietitians and 1,200 executive chefs to support leading health systems nationwide with culinary, nutritional, and operational expertise.

Responsibilities

• Oversee systems and processes to ensure the strategic and operational objectives of the Patient Dining Program are accomplished.
• Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assembling, and delivering/picking up their meal trays.
• Work with caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities, cultural, ethnic, and religious preferences, or when a patient inquires about additional selections.
• Interact with nursing and evaluate on a daily basis patient meal selection, tray completion, tray delivery, and tray retrieval process.
• Be responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
• Aid dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets, or have a specific calorie count to manage.
• Adhere to facility confidentiality and the patient's rights policy as outlined in the facility's HIPAA policies and procedures.
• Comply with regulatory agency standards, including federal, state, and JCAHO.
• Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention-based food safety system for meal assembly and distribution.
• Comply with federal, state, and local health and sanitation regulations, as well as department sanitation procedures.
• Complete all daily, weekly, or monthly reports as outlined in the Morrison Healthcare policies and procedures.
• Conduct daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
• Perform other duties as assigned.

Qualifications

• Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
• Aptitude for effectively operating hospital’s admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records.
• The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identify Theft Protection
• Pet Insurance
• Other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• For positions in Washington State, Maryland, or to be performed remotely, click here or copy/paste the link below for paid time off benefits information.

Pay & Schedule

$18.00 per hour to $20.00 per hour.

Schedule

Full time schedule; Days and hours may vary. Open availability preferred. More details upon interview.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identify Theft Protection
• Pet Insurance
• Other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Qualifications

• Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
• Aptitude for effectively operating hospital’s admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records.
• The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts.

Company Information

Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.