PATIENT SERVICES LEAD (FULL TIME)

Patient Services Lead

Morrison Healthcare is hiring a full-time Patient Services Lead at Mercy-Hlth Ft Smith - 7301 Rogers Avenue, Fort Smith, AR 72903. Online applications are accepted only. The schedule is full time with varying days and hours. Prior patient services and supervisory experience is preferred. Fixed pay rate is $17.00 per hour.

About the Role

At Morrison Healthcare, you'll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. You'll work with a team of 1,600 registered dietitians and 1,200 executive chefs to support leading health systems nationwide with culinary, nutritional, and operational expertise.

Responsibilities

• Oversee systems and processes to ensure the strategic and operational objectives of the Patient Dining Program are accomplished.
• Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assembling, and delivering/picking up their meal trays.
• Work with caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities, cultural, ethnic, and religious preferences, or when a patient inquires about additional selections.
• Interact with nursing and evaluate on a daily basis patient meal selection, tray completion, tray delivery, and tray retrieval process.
• Be responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
• Aid dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets, or have a specific calorie count to manage.
• Adhere to facility confidentiality and the patient's rights policy as outlined in the facility's Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
• Comply with regulatory agency standards, including federal, state, and JCAHO.
• Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention-based food safety system for meal assembly and distribution.
• Comply with federal, state, and local health and sanitation regulations, as well as department sanitation procedures.
• Complete all daily, weekly, or monthly reports as outlined in the Morrison Healthcare policies and procedures.
• Conduct daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
• Perform other duties as assigned.

Qualifications

• Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
• Aptitude for effectively operating hospital’s admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records.
• The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• IDentify Theft Protection
• Pet Insurance
• Other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commute Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
• Drug-free workplace policy