Front Office Clinic Lead- Full time

Essential Functions

• In consort with Practice Manager, coach and lead all front office staff to instill the organization’s mission, vision values through education, demonstration, huddles, and results.
• Demonstrate outcomes as measured through established metrics and patient satisfaction surveys.
• Ensures, coordinates and leads through demonstration the responsibility for all clinic staff to collect patient copayments and past due accounts.
• Safeguards and coordinates all clinic staff verifying demographic and insurance information via real-time eligibility or utilizing payor websites.
• Leads staff to efficiently direct patient flow throughout the clinic.
• Assists front office staff as needed with checking in and out.
• Assists back office as needed with rooming patients and intake of medical history into EMR.
• Assists Practice Manager with the supervision of all front office clinic staff and is the primary contact person for office staff.
• Aids the Practice Manager with clinic operations and audits as assigned.
• Supports back-office clinic lead as necessary.
• In consort with the Practice Manager will train and orient new employees.
• Leads ongoing quality monitoring competencies of staff and assists in training and educations of all staff.
• Aids the Practice Manager in coordinating employee evaluations and administering corrective actions.
• Organizes and conducts clinic site council meetings.
• Interacts with patients and customers daily to resolve patient issues and concerns.
• Works in partnership with the physicians, physician assistants, and back-office staff to provide excellent customer service.
• Aids the Practice Manager with staffing and assigning work areas and shifts.
• Aids the Practice Manager in placing office supply orders and inventory management.

Requirements

• Must have excellent interpersonal and communication skills.
• Demonstrates an ability to generate creative and innovative approaches to solve problems.
• Must be customer service focused.

Education

• High school diploma/GED or equivalent working knowledge preferred.
• Experience: Three years working experience in a medical practice or clinic.
• Previous supervisory experience in a medical clinic setting is preferred.
• Must have a working knowledge regarding medical insurance requirements.

Knowledge

• Knowledge of front office procedures and patient flow.
• Knowledge of clinic payment policies and procedures.
• Knowledge of medical terminology.
• Knowledge of medical insurance plans.