Lead Front Office Coordinator - Therapy Services Full Time

Responsibilities

• Demonstrates a strong customer service and professional attitude.
• Demonstrates the ability to work effectively as part of a larger team.
• Schedules and registers patients for therapy services.
• Maintains daily referrals to ensure patients are scheduled in a timely manner.
• Maintains insurance authorizations per organization requirements and processes payments.
• Collects payments via credit card/check/cash and follows payment collections and posting processes.
• Scans paperwork into multiple EMR systems.
• Maintains patient care records in accordance with HIPAA and local organizational rules and standards.
• Communicates and coordinates with the central business office team.
• Reviews schedule daily with clinical leadership for efficiency and optimization.
• Communicates professionally and effectively in person, via electronic messaging platforms, and via email.
• Manages cancellations and rescheduling requests efficiently and timely.
• Prioritizes workload and multitasks as required.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• One year of previous Hospital, Medical Office or Outpatient Physical Therapy billing, collections, payment posting and front office experience.
• Strong organizational skills and the ability to accurately document information for billing purposes.
• Proficient in MS office applications which include Outlook, Word, Excel, and PowerPoint.
• Requires frequent and constant judgment for timely response to patient questions and concerns.

What We Offer

• Competitive wages.
• Opportunities to better yourself professionally.
• Health, Dental & Vision Coverage.
• 401(k) retirement plan.
• Paid Time Off (PTO).
• Company Paid Holidays.
• Employee Assistance Programs.
• Health Savings Account/ Flexible Spending Account.
• Education Assistance.
• Short Term Disability and Long Term Disability Insurance.