Vertical Account Manager, Hospitality, Spectrum Business

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

About the role

As a Vertical Account Manager, Hospitality at Spectrum Business, you will manage and nurture relationships with enterprise customers, safeguarding and expanding revenue streams. By serving as a trusted advisor, you will ensure customers receive the best possible service and support, directly impacting Spectrum’s continued success in the enterprise market.

Responsibilities

• Proactively manage a portfolio of enterprise accounts through regular face-to-face meetings and account reviews
• Meet or exceed assigned sales quotas and revenue goals by identifying and securing renewal and new sales opportunities
• Serve as the primary advocate for assigned customers, ensuring satisfaction across all Spectrum departments
• Collaborate with internal teams to resolve customer issues and maintain accurate records in internal databases
• Establish and monitor procedures to support accounts, including contract tracking and compliance with regulatory requirements
• Assist the Collections Department with account collections as needed
• Stay informed about Spectrum service pricing, procedures, promotions and order entry processes through ongoing training

Working Conditions

• Office environment
• 30% travel required

Requirements

• High school diploma or equivalent from an accredited organization (GED)
• Previous experience with billing systems such as ICOMS or CSG
• Experience using Salesforce
• Read, write, speak and understand English
• Attendance at sales meetings and training sessions as required
• Ability to travel using a reliable personal vehicle, including in inclement weather
• Valid and active state driver’s license and safe driving record

Preferred Qualifications

• Bachelor’s degree in a business-related field or equivalent combination of education, training and experience
• 5+ years of strategic account sales or management experience
• 5+ years of experience with advanced voice and data networking, including PRI/SIP and LAN/WAN
• Experience in Hospitality Sales
• Proven ability selling data, voice, cloud or video solutions and premise-based products
• Proficiency in Microsoft Word, Excel and PowerPoint

Pay

The base pay for this position generally is between $57,400.00 and $113,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. In addition, this position has a commission earnings target starting at $72,000.

Benefits

We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.