Verifications Researcher

About the role

The Researcher role is fundamental to the Service Delivery model of HireRight. Researchers verify information provided by Candidates and input the outcome into a Client-facing report, following processes outlined in Standard Operating Procedures (SOPs).

Responsibilities

• Ensure duties are carried out professionally and in line with helping Candidates get hired quickly and effectively.
• Research and verify facts provided by Candidates to ensure the screening process is completed in a timely manner.
• Process background reports according to current reporting guidelines and standards.
• Maintain in-depth working knowledge of all current guidelines.
• Complete escalated/rejected requests requiring further investigation.
• Accurately and promptly turn around all reports.
• Enter achieved information and input thorough and accurate notes.
• Maintain accurate and up-to-date records of actions taken.
• Timely follow-up and follow-through on all requests, reports, and escalations.
• Communicate with Candidates with tact and diplomacy to obtain missing information or clarify details.
• Collaborate with other teams to keep Clients informed of issues throughout the screening process.
• Maintain a 'Continuous Improvement' mindset and suggest and implement changes.
• Be open to cross-training in other functions outside of immediate scope of responsibility.
• Provide timely follow-up and follow-through on all requests, reports, and escalations.
• Collaborate with other teams to keep Clients informed of issues throughout the screening process.
• May assist with mentoring, training, and coaching of new team members within immediate team.
• Assist in ad hoc projects as and when required.
• Track and report issues with our business partners.
• Conduct interviews with professional referees to verify Candidates’ employment history.

Qualifications

• Education: High School diploma or equivalent required. Bachelor’s degree in a related field is preferred.
• Experience: Less than two years experience. Comfortable working on a computer, can type and enter data accurately. High level of attention to detail.