Venue Technician

About Us

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1-4 minutes and is built for 2-6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering.

Responsibilities

• Complete weekly inspections on every Challenge across mechanical, electrical, structural and safety elements
• Own first-response troubleshooting and repair when a Challenge or gameplay system fails during live operations, resolving what you can and escalating what you can't
• Uphold hospitality and show standards in Guest-facing areas while performing visible work
• Perform preventative maintenance including touch-up painting, tightening hardware, cleaning components, and inspecting wear points
• Serve as first response for general facility and Venue maintenance, resolving what you can and escalating what you can't
• Document all work in MaintainX and communicate closures, reopenings, and operational impacts in real time internally and with cross-functional teams

Requirements

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
• Safe and competent use of common hand and power tools
• Ability to triage and prioritize competing issues based on safety, Player impact, and urgency
• Ability to work 10+ hour shifts, stand and walk for extended periods, climb stairs and ladders, and lift up to 50 lbs
• Strong verbal and written communication skills, with the ability to work well in a team environment
• A positive, joyful, upbeat and energetic attitude

Skills

Must-have:

• Safe and competent use of common hand and power tools
• Ability to triage and prioritize competing issues
• Physical stamina for 10+ hour shifts, standing, walking, climbing, and lifting up to 50 lbs
• Strong verbal and written communication
• Positive, energetic attitude

Desirable (but not necessary):

• Low-voltage wiring, electro-mechanical repair, or electrical troubleshooting
• PLCs, microcontrollers, sensors, or other controls and automation systems
• PC, network, or AV systems troubleshooting
• Carpentry, fabrication, or work with wood, metal, and plastics
• Scenic painting, surfacing, or refinishing
• Theatrical lighting, DMX, sound, or show control systems
• Rigging inspection and maintenance
• General facility maintenance including plumbing and HVAC
• Experience in entertainment, attractions, theme parks, escape rooms, theatre, or live events
• Relevant Education: B.S. in Production, Design, Theatre Tech, Engineering, or other related degree
• CPR/AED/First Aid Certified

About You

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"