Venue Box Office

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts promotes more than 50,000 events annually for nearly 7,000 artists in 40+ countries. Live Nation Media & Sponsorship creates strategic music marketing programs connecting over 1,200 sponsors with the 145 million fans attending events each year.

About the role

This position involves delivering prompt, courteous, and knowledgeable customer service both in person and over the phone, facilitating night-of-show Will Call and Guest List operations, and troubleshooting event-day issues such as transfers, barcodes, and account problems. You will work with Guest Services and Operations on ADA requirements, provide information on upcoming events and upgrades, and maintain a strong knowledge of event culture and genres while fostering a positive atmosphere.

Responsibilities

• Provide prompt, courteous, and knowledgeable customer service in person and over the phone.
• Facilitate night-of-show Will Call and Guest List operations.
• Troubleshoot night-of-show issues (transfers, barcodes, account issues, etc.).
• Work with Guest Services and Operations on ADA requirements.
• Provide information on upcoming events and available upgrades.
• Balance and reconcile daily/nightly ticket sales.
• Sell tickets for current and future events, including upgrades and ancillary products.
• Assist Manager/Supervisor in reconciliation of ticket stock and pricing initiatives (Progressive, Platinum, Dynamic, Flex Pricing, Value Channels, and Special Ticket Offers).
• Distribute accurate daily ticket counts to Artist Representatives.
• Assist with internal Ticket Orders and Reports.
• Collaborate with Premium Seat Sales/VIP on nightly upgrades, primary inventory, and reports.
• Perform daily operations on the Ticketmaster host system for sales and other tasks.
• Follow opening and closing shift procedures.
• Maintain standards and processes for ticket types, ancillary events, and qualifiers.
• Maintain the call center phone system, including current phone menus and event calendars.
• Assist in maintaining Box Office cleanliness and adhere to the dress code policy.
• Update and modify spreadsheets as needed (Ticket Stock Log, Vault Log, etc.).
• Collect, store, and track Lost & Found items.
• Provide 3rd Party venue coverage offsite, including night-of-show management, staffing, and equipment needs.
• Ensure compliance with ADA ticket laws.

Requirements

• Knowledge of cash handling.
• Experience in phone and in-person customer service.
• Entry-level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.).
• Flexible schedule (days/nights, weekends, and holidays).
• Tolerance of all cultures, music, and art forms.
• High School Diploma.

Preferred Qualifications

• Attention to detail in a multi-tasked environment.
• Experience in ticket sales.
• Experience working in live entertainment operations.
• Familiarity with the Ticketmaster host system.
• Experience identifying counterfeit cash/IDs.