Ventilation Sales Support Specialist (Remote)

About the role

Full‑time Remote position as Ventilation Sales Support Specialist at React Health, a fast‑paced manufacturer and distributor of medical equipment focused on respiratory and sleep health. The role serves as a trusted clinical partner to Children’s Hospitals, Pediatric Pulmonology teams, and Home Medical Equipment (HME) providers, building long‑term brand loyalty through clinical excellence, education, and responsiveness.

Responsibilities

• Serve as a subject matter expert in pediatric home mechanical ventilation, including invasive (tracheostomy) and non‑invasive (mask‑based, mouthpiece) ventilation.
• Support clinical teams with initial patient setup and transition from hospital to home, ventilator mode selection, alarm management, circuit configuration, and troubleshooting complex ventilation challenges in home settings.
• Provide clinical guidance consistent with physician orders, hospital protocols, and evidence‑based practices.
• Build and sustain strong relationships with pulmonologists, respiratory therapists (hospital and HME), NICU/PICU staff, case management and discharge planning teams, and HME clinical and operational leadership.
• Act as a trusted extension of the care team, reinforcing confidence in therapy decisions and equipment selection.
• Support continuity of care between hospitals and HME providers during patient discharge and ongoing management.
• Deliver high‑impact clinical education programs: in‑services for physicians, RTs, nurses, and HME clinicians; product training, clinical best practices, workflow optimization.
• Position the company’s ventilation solutions as clinically reliable, intuitive, and responsive to patient care needs.
• Serve as a visible clinical ambassador who strengthens brand reputation through competence, accessibility, and follow‑through.
• Partner with Sales, Marketing, and Clinical Leadership to grow share in key ventilation accounts, support new account adoption, product evaluations and clinical trials, therapy expansion within existing accounts.
• Provide clinical insight to inform product development, training content, and customer feedback loops.
• Support key accounts during escalations, complex patient scenarios, and competitive conversions.
• Maintain compliance with FDA regulations, HIPAA, hospital and HME policies; accurately document training, clinical interactions, and field activity.
• Attend and participate in departmental meetings, seminars, and training sessions to maintain professional competence.
• Follow evidence‑based standards of medical care through adherence to existing policies and procedures.
• Perform other duties as delegated by the supervisor within the scope of practice.

Requirements

• Respiratory Therapist (RRT) required.
• Active state licensure (multi‑state preferred).
• Minimum 5 years of experience in Pediatric respiratory care, PICU/NICU, or pediatric home ventilation.
• Demonstrated experience managing invasive and non‑invasive ventilated patients and pediatric/complex chronic care populations.
• Strong clinical judgment with ability to communicate clearly and confidently with physicians and senior clinicians.

Skills

• Preferred education: RRT, NPS, or advanced pediatric credentials.
• Preferred experience: working directly with Children’s Hospitals, Home Medical Equipment providers, and Home mechanical ventilation programs; experience in clinical specialist, educator, or field‑based support role; experience in medical device or respiratory equipment industry.
• Excellent attention to detail and project management skills.
• Excellent written and oral communication skills.
• Ability to work effectively with diverse groups of people.

Working Conditions

• Requires normal visual acuity and hearing.
• Typically employees sit comfortably to do their work, interspersed by brief periods of standing, walking, bending, carrying papers and books, and extensive periods using computer terminals.
• Required to sit and use hands and fingers to handle or feel and manipulate keys on a keyboard.
• Additional skills may be required to perform task(s) specific to work location, department, or line of business.