Sales Support Specialist (Remote)

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers, and agents.

About the role

Sales Support is responsible for maintaining relationships with agents to help promote the continued use of FA. Supports sales force by placing claims, reviewing existing claims, making complex decisions, and keeping all parties involved in claim updates and facilitating resolution to claims through assertive efforts which involve creating partnerships, negotiation, analyzing claim history, and communicating with various departments, while balancing department and sales objectives.

Responsibilities

• Manage the relationship between Brokers, Sales Field, and Homeowners as related to claim activity.
• Make decisions on behalf of the Sales Field balancing the Broker / Sales Field Relationship and the needs of the company and homeowner as related to claim activity.
• Triage and manage to closure all support requests emanating from assigned territory in accordance with company and departmental procedures.
• Aid sales representatives with decision making (discretionary, seeking advice).
• Dispatch and monitor 'Check and Advise' for Sales Managers and Divisional Sales Managers.
• Obtain cost on work performed outside of First American for sales reps, sales managers, and divisional managers.
• Participate in department improvement plans, including brainstorming Falcon enhancements.
• Provide broker/agent information to sales representatives, Sales Managers, Divisional Managers, and VP of Sales.
• Handle various dispatch activities as requested by sales managers and at representatives own discretion.
• Communicate with various departments to coordinate completion efforts.
• Take reports from contractors and make decisions with a predetermined authorization limit.
• Process reimbursement and cash out requests.
• Provide cost for covered and non-covered items.
• Purchase equipment on behalf of sales rep, sales managers, divisional managers, and customers to expedite job completion.

Requirements

• High School Diploma or equivalent
• At least 2 - 4 years’ internal Claims Resolution Level II representative experience
• Sales experience desirable
• Fundamental understanding of Home Warranty policies, systems, and appliances
• Understanding of sales / real estate transactions
• Good listening, verbal, and written communication skills
• Proven customer service skills
• Good organizational skills with the ability to multi-task, prioritize, and follow up
• Strong problem-solving and conflict resolution skills
• Meticulous attention to detail
• Advanced contract knowledge
• Advanced procedure and process knowledge
• Working knowledge of Microsoft Office

Pay

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements, and geographic location.

Pay Range: $20.34 - $27.12 Hourly, Remote

Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and other great benefits like an employee stock purchase plan.