Sales Support Specialist (Remote)

Essential Functions

• Manage the relationship between Brokers, Sales Field, and Homeowners as related to claim activity.
• Make decisions on behalf of the Sales Field balancing the Broker / Sales Field Relationship and the needs of the company and homeowner as related to claim activity.
• Triage and manage to closure all support requests emanating from assigned territory in accordance with company and departmental procedures. Assist sales representatives with decision making (discretionary, seeking advice).
• Dispatch and monitor 'Check and Advise' for Sales Managers and Divisional Sales Managers.
• Obtain cost on work performed outside of First American for sales reps, sales managers and divisional managers.
• Participates in department improvement plans, including brainstorming Falcon enhancements.
• Provide broker/agent information to sales representatives, Sales Managers, Divisional Managers and VP of Sales.
• Handle various dispatch activities as requested by sales managers and at representatives own discretion.
• Communicate with various departments to coordinate completion efforts.
• Take reports from contractors and make decisions with a predetermined authorization limit.
• Process reimbursement and cash out requests.
• Provide cost for covered and non-covered items.
• Purchase equipment on behalf of sales rep, sales managers, divisional managers and customers to expedite job completion.

Requirements

• A High School Diploma or equivalent
• At least 2 - 4 years internal Claims Resolution Level II representative experience
• Sales experience desirable
• Fundamental understanding of Home Warranty policies, systems and appliances.
• Understanding of sales / real estate transactions
• Good listening, verbal and written communication skills
• Proven customer service skills
• Good organizational skills with the ability to multi-task, prioritize and follow up
• Strong problem solving and conflict resolution skills
• Meticulous attention to detail
• Advanced contract knowledge.
• Advanced procedure and process knowledge.
• Working knowledge of Microsoft Office