Vendor Relations Analyst

Location: Troy, MI 48098

About the role

This role will be responsible for the strategic and operational oversight of the bank’s relationships with Fiserv and FIS, two of the institution’s most critical core banking service providers. The Vendor Relations Analyst ensures that vendor performance aligns with contractual obligations, financial expectations, and strategic goals.

Responsibilities

• Vendor Relationship Management – Serve as the primary point of contact and internal subject matter expert for all matters related to Fiserv and FIS. Act as the primary intake funnel for all contract requests related to FIS and Fiserv; maintain routine communication with Sourcing weekly to review net-new requests. Maintain strong, collaborative relationships with vendor account teams and internal stakeholders. Monitor vendor performance against SLAs, KPIs, and contractual obligations; coordinate data for QBRs. Facilitate collection of data for third-party monitoring (TPM) and ongoing monitoring requirements. Facilitate regular business reviews and escalation management.
• Contract & Request Intake – Manage intake and triage of all requests for net new contracts, amendments, renewals, and terminations; maintain routine communication with Sourcing weekly to review net-new requests.
• Financial Oversight – Coordinate monthly and quarterly invoicing processes with vendors and internal teams. Partner with Finance to track actual spend against forecast and budget. Identify and resolve discrepancies in billing and ensure timely payment processing. Support annual budgeting and forecasting cycles with vendor cost inputs.
• Procurement & PO Management – Raise and manage purchase order (PO) requisitions for all vendor-related spend. Ensure alignment of PO values with contract terms and forecasted spend. Track PO lifecycle and ensure timely approvals and renewals.
• Governance & Reporting – Participate in the development and maintenance of dashboards and reports on vendor performance, spend, and contract status. Support internal audits and regulatory reviews related to vendor oversight. Help ensure compliance with internal policies and external regulations (e.g., FFIEC, OCC).
• Use independent judgement and discretion to make decisions and resolve problems pertaining to billing and invoicing.
• Perform special projects and additional duties as required.
• Consistently adhere to regulatory and compliance policies and standards linked to the job; complete required compliance trainings. Maintain compliance with applicable federal, state, and local laws and regulations.

Requirements

• Education: High School diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
• Experience: Minimum 4+ years of vendor relations and analytic experience.

Skills

• Ability to build and maintain strong working relationships both internally and externally.
• Strong interpersonal and communication skills to manage vendor relationships.
• Skilled in navigating competing priorities and aligning stakeholders toward shared goals.
• Strategic Thinking – Capable of understanding the broader business context behind vendor relationships and financial oversight. Able to anticipate downstream impacts of contract changes, budget shifts, or vendor performance issues.
• Communication and Influence – Skilled in communicating complex vendor or financial issues clearly to both technical and non-technical audiences. Able to influence vendor behavior and internal decision-making through data-driven insights and relationship management.
• Attention to Detail – High level of accuracy in reviewing contracts, invoices, and financial reports. Ability to spot inconsistencies or risks in documentation and escalate appropriately.
• Problem Solving and Judgment – Uses sound judgment to resolve billing discrepancies and vendor issues independently. Applies critical thinking to assess vendor performance and compliance risks.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross-functional insights. Aligns relationship-building efforts with enterprise goals to accelerate performance and drive strategic results.

Travel

15% travel required.

Physical demands

No unusual physical exertion is involved.

Pay

Pay Range: $58,460.25 – $91,493.00

Benefits

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Detailed information about benefits.