Vendor Oversight Operations Leader

Key Responsibilities

• Define and lead the enterprise vendor strategy for CBWS, identifying opportunities for strategic sourcing aligned to long-term business and servicing objectives
• Direct large-scale outsourcing and migration initiatives across multiple vendors, ensuring minimal disruption to service levels and client outcomes
• Lead transformation efforts to optimize vendor-supported servicing models (e.g., multi-channel, digital, specialized services)
• Own performance outcomes across vendor-supported operations, including service, cost, quality, and risk
• Establish and enforce enterprise-level governance frameworks, controls, and performance standards across vendor partners
• Lead resolution of complex, high-impact service issues, ensuring timely remediation and root cause elimination
• Partner with senior leaders across CBWS and enterprise functions (Risk, Compliance, Technology, Product) to align vendor strategy with broader business priorities
• Influence operational direction across multiple business lines, shaping policies, procedures, and service delivery models
• Represent vendor oversight in enterprise forums, committees, and transformation programs
• Lead and develop a multi-layered organization, including managers and senior professionals, fostering a high-performance, accountable culture
• Build organizational capability to support evolving vendor strategies and complex servicing environments
• Establish clear performance expectations, provide ongoing coaching, and drive succession and leadership development

Scope & Impact

Leads a large division or multiple major segments of operations with regional or enterprise-wide impact
Owns and directs long-range strategic initiatives impacting multiple lines of business
Shapes operational strategy and vendor ecosystems beyond immediate function
Provides strategic input to enterprise-level transformation and production changes

Minimum Qualifications

• Extensive experience in operations, vendor management, or contact center leadership within complex, multi-channel environments
• Demonstrated success leading large-scale transformation, outsourcing, or vendor optimization initiatives
• Deep knowledge of banking operations, regulatory requirements, and risk management practices
• Proven ability to influence senior stakeholders and drive cross-functional alignment
• Strong financial, analytical, and strategic planning capabilities
• Experience leading large, multi-layered teams with enterprise impact

Preferred Qualifications

• 8+ years of relevant leadership experience in large-scale operations or vendor management environments
• Advanced experience in enterprise change leadership and strategic execution
• Leadership Profile: Think and operate at enterprise scale, beyond a single function or line of business
  Shape strategy and drive transformation, not just execution
  Display strong executive presence, influence, and decision-making authority
  Balance client experience, operational excellence, and financial discipline

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Salary Range

$133,365.00 - $156,900.00