Operations and Quality Coordinator

About the role

The Operations & Quality Coordinator is responsible for ensuring the accuracy, execution, and compliance of all operational and quality processes across the business. This role owns the day-to-day coordination of orders, systems, vendors, and quality standards to ensure products are delivered correctly, on time, and in full compliance.

Responsibilities

• Own end-to-end order processing across all systems (QuickBooks, EDI, retailer portals, internal tools)
• Ensure all orders, POs, and shipments are accurate, complete, and on time
• Identify and resolve discrepancies before fulfillment
• Maintain accurate and up-to-date data across all platforms (Data Ninja, QuickBooks, retailer portals, etc.)
• Ensure alignment between systems (orders, inventory, financial records)
• Troubleshoot and resolve system or data inconsistencies
• Inspect and approve raw materials, in-process goods, and finished products
• Review and approve batch records and Certificates of Analysis (COAs)
• Maintain quality documentation and ensure audit readiness
• Support SOP development and adherence
• Communicate with suppliers to obtain required documentation and ensure compliance
• Support supplier qualification and ongoing performance
• Resolve issues related to materials, documentation, or delivery
• Investigate errors (missed orders, incorrect shipments, data issues, etc.)
• Identify root causes and implement corrective actions
• Take ownership of issues through full resolution—not escalation without follow-through
• Partner with Operations, Quality, and Leadership to support business execution
• Assist with recalls, audits, and regulatory requirements as needed
• Support inventory, supply ordering, and general operational coordination

Qualifications

• 2–4 years in operations, supply chain, or quality coordination
• Strong attention to detail and organizational skills
• Experience with order processing systems, EDI, or ERP tools preferred
• Ability to manage multiple priorities and follow through independently
• Clear communicator with a problem-solving mindset

Skills

• High accountability and ownership
• Proactive, not reactive
• Comfortable working cross-functionally
• Solution-oriented under pressure

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Pay

$40,000.00 - $45,000.00 per year

Schedule

Full-time, Monday to Friday, 9am-5pm