Vendor Manager, Specialized Services

We need to output only HTML fragment, using

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no boilerplate, no EEO, etc. Must include sections only when posting has real specific content. Must not include filler like "commensurate with experience". Must not create Pay/Schedule/Benefits unless posting actually states them. Let's extract content. Job posting: Stellantis Financial Services (SFS) description. Position Summary: Vendor Manager responsibilities. We need sections: About the role (maybe summary), Responsibilities (essential duties), Requirements (qualifications and competencies required), Skills (maybe separate), Benefits (none given?), Pay (none), Schedule (Work Schedule). Also maybe Qualifications (education). The instruction says use headings for those specific labels. We can combine some. We need to decide which sections have content. - About the role: we have Position Summary paragraph. That's substantive. - Responsibilities: Essential Duties And Responsibilities list. - Requirements: Qualifications and Competencies Required (including Required Experience, Education). Could be "Requirements". - Skills: Skills Required section. - Benefits: Not mentioned. No benefits described. So we should NOT include Benefits heading. - Pay: Not mentioned. So no Pay heading. - Schedule: Work Schedule section present: "This position requires the ability to work various shifts... Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time." Also Travel 0-10% earlier. So we have schedule info. So include Schedule heading. Also there is "Additional Requirements" (Overtime required, Travel 0-10%, Must have reliable transportation and live within commutable distance to cities). That could be part of Requirements or maybe separate but we can incorporate into Requirements or maybe a separate section like "Additional Requirements". But instruction only allows those headings; we could put that info under Requirements or maybe under Schedule? Travel is schedule-related. Overtime could be under Schedule? Might be better to include under Requirements as "Additional Requirements". But we must not invent headings not listed. So we need to fit that info into allowed headings. Could add to Requirements (maybe as bullet). Or we could add to Schedule (overtime, travel). Since schedule heading is for work schedule, we can include overtime and travel there. Thus:

About the role

Position Summary ...

Responsibilities

• ... each duty

Requirements

• Required Experience bullets... Education bullet...

Skills

• Skills Required bullets...

Schedule

Work Schedule ... Travel required 10% ... Overtime required as needed ... Must have reliable transportation and live within commutable distance to Dallas, TX; Atlanta, GA; Auburn Hills, MI.

We must not include boilerplate like EEO, etc. Also remove duplicated lines. Ensure we preserve all substantive info. Let's extract details precisely. About the role: The Position Summary paragraph: "Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary The Vendor Manager is responsible for the strategic oversight, governance, risk management, and performance management of third-party vendors supporting automotive finance servicing and default operations. This position ensures vendors comply with contractual obligations, service level agreements (SLAs), key performance indicators (KPIs), regulatory requirements, and company policies while delivering high-quality customer outcomes. The role serves as the primary liaison between Operations, Compliance, Risk Management, Legal, Procurement, Accounting, and vendor partners to drive operational excellence, mitigate risk, protect company assets, and support business objectives throughout the loan servicing lifecycle. The Vendor Manager also leads and develops team members, oversees vendor governance activities, and drives continuous improvement initiatives across vendor-supported functions." We can keep that as paragraph. Responsibilities list: Essential Duties And Responsibilities bullet points (they are sentences separated by periods). Let's list each as

. - Manage and oversee third-party vendors supporting automotive finance servicing and default operations, ensuring compliance with contractual obligations, service standards, regulatory requirements, and company policies. - Develop, monitor, and report on vendor performance through SLAs, KPIs, quality metrics, scorecards, and governance reviews. - Conduct vendor business reviews, identify performance gaps and operational risks, and lead corrective action plans to improve results and service delivery. - Perform vendor due diligence, risk assessments, ongoing monitoring, and remediation activities in support of the company's third-party risk management program. - Partner with Compliance, Risk Management, Legal, Procurement, Accounting, and Internal Audit to support vendor onboarding, contract administration, audits, regulatory examinations, and governance activities. - Analyze operational reports, customer complaints, audit findings, and performance data to identify trends, root causes, risks, and process improvement opportunities. - Prepare and present vendor performance results, risk assessments, operational trends, and recommendations to leadership while supporting budget, expense, and cost-management initiatives. - Lead, coach, and develop assigned team members, including performance management, goal setting, training, workforce planning, and achievement of departmental objectives. - Additional duties may be assigned as needed to support business objectives. Requirements: Required Experience bullet list (multiple). Also Education. Let's extract Required Experience: - Minimum of 3 years of experience in automotive finance, loan servicing, collections, recovery, repossession, default servicing, vendor management, or related financial services operations. - Minimum of 1 years’ experience of managing vendor relationships and third-party service provider performance. - Experience managing vendors within a regulated financial services environment. - Experience developing, monitoring, and reporting SLAs, KPIs, quality metrics, compliance metrics, and operational performance measures. - Experience supporting vendor audits, risk assessments, regulatory reviews, and corrective action initiatives. - Experience presenting operational results, vendor performance metrics, and recommendations to senior leadership. - Strong understanding of automotive finance servicing operations, customer experience management, operational controls, vendor governance, and third-party risk management. Education: - Bachelor's degree in Business, Finance, Accounting, Management, Risk Management, or a related field, or an equivalent combination of education and relevant experience. We could combine these into a

under Requirements. Skills Required: - Strong knowledge of vendor governance, third-party risk management, contract administration, and vendor performance management practices. - Working knowledge of automotive finance servicing operations and applicable consumer finance regulations and compliance requirements. - Ability to analyze operational reports, scorecards, dashboards, and performance metrics to support business decision-making. - Strong problem-solving, negotiation, organizational, project management, and decision-making skills. - Ability to build relationships, influence stakeholders, and collaborate effectively across all organizational levels and external partners. - Excellent verbal, written, presentation, and communication skills, with proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook. Additional Requirements (Overtime, Travel, location) we will put under Schedule. Schedule: - This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. - Travel is required 10% of the time. - Overtime required – required on an as needed basis. - Travel 0-10% - as required on an as needed basis. (some duplication) - Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, TX, Atlanta, GA, Auburn Hills, MI. We need to avoid duplication. Combine: Travel required 10% of the time (or 0-10% as needed). We'll state: Travel required up to 10% of the time as needed. Overtime required as needed. Must have reliable transportation and live within commutable distance to Dallas, TX; Atlanta, GA; Auburn Hills, MI. Now ensure we didn't include boilerplate like "Reasonable accommodation may be made..." etc. Those are in Required Experience and Skills sections but they are part of the posting; they are substantive? They are standard language but maybe considered boilerplate. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions." appears under Required Experience and also under Physical Demands and Work Environment. That might be considered boilerplate but it's part of the job description. However it's a standard ADA statement. Might be considered boilerplate; but it's not EEO. The instruction says remove EEO/equal-opportunity boilerplate. The ADA accommodation statement might be considered similar. Safer to remove those lines. Also "Physical Demands" and "Work Environment" sections we are not including as headings; we should not include them at all because they are not under allowed headings and they are boilerplate. So we will omit Physical Demands and Work Environment entirely. Also we must not include "Additional Requirements" heading; we incorporated into Schedule. Now produce HTML fragment. Let's craft:

About the role

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary The Vendor Manager is responsible for the strategic oversight, governance, risk management, and performance management of third-party vendors supporting automotive finance servicing and default operations. This position ensures vendors comply with contractual obligations, service level agreements (SLAs), key performance indicators (KPIs), regulatory requirements, and company policies while delivering high-quality customer outcomes. The role serves as the primary liaison between Operations, Compliance, Risk Management, Legal, Procurement, Accounting, and vendor partners to drive operational excellence, mitigate risk, protect company assets, and support business objectives throughout the loan servicing lifecycle. The Vendor Manager also leads and develops team members, oversees vendor governance activities, and drives continuous improvement initiatives across vendor-supported functions.

Responsibilities

• Manage and oversee third-party vendors supporting automotive finance servicing and default operations, ensuring compliance with contractual obligations, service standards, regulatory requirements, and company policies.
• Develop, monitor, and report on vendor performance through SLAs, KPIs, quality metrics, scorecards, and governance reviews.
• Conduct vendor business reviews, identify performance gaps and operational risks, and lead corrective action plans to improve results and service delivery.
• Perform vendor due diligence, risk assessments, ongoing monitoring, and remediation activities in support of the company's third-party risk management program.
• Partner with Compliance, Risk Management, Legal, Procurement, Accounting, and Internal Audit to support vendor onboarding, contract administration, audits, regulatory examinations, and governance activities.
• Analyze operational reports, customer complaints, audit findings, and performance data to identify trends, root causes, risks, and process improvement opportunities.