Vendor Manager

Job Summary

Key Responsibilities

• Strategic Vendor Management
• Drive strategic opportunities for growth and improved return on investment across the supplier base.
• Establish and maintain impactful relationships with key suppliers while proactively managing internal and external stakeholder expectations.
• Performance Oversight & Analysis
• Maintain vendor performance across JLL's supply base, working in partnership with IFM and PDS field teams.
• Manage issue escalation and drive resolution to ensure service delivery standards are met.
• Lead strategic supplier performance reviews and manage supplier category transitions to ensure seamless service continuity.
• Market Intelligence & Reporting
• Conduct periodic market trend analysis within assigned categories, evaluating supplier capabilities, industry changes, and emerging opportunities.
• Deliver analysis to Supply Chain and business stakeholders in client-ready formats that inform decision-making.
• Program Development & Implementation
• Develop, implement, coordinate, and communicate regional and national vendor management programs.
• Lead Change Management initiatives to influence behaviors and align the organization's Vendor Management model, ensuring buy-in across all levels.
• Compliance & Risk Management
• Ensure adherence to JLL and client sourcing policies, contracting procedures, risk management programs, and ethical standards.
• Collaborate with Corporate Legal and Risk Management to ensure contractual terms comply with requirements and receive proper review and approval as needed.
• Team Leadership & Development
• Provide mentoring and support to cross-functional teams, ensuring clear understanding of roles and interdependencies in delivering sustainable services.
• Educate suppliers through meetings and various communication channels.
• Manage work priorities, deliverables, and resource allocation to ensure customer satisfaction.
• Cost & Performance Management
• Drive initiatives related to cost optimization, risk mitigation, and performance improvement across vendor relationships.
• Conduct PDS Post Project Reviews to identify lessons learned and opportunities for continuous improvement.

Qualifications

• Bachelor's degree (BA/BS) from four-year college or university.
• Excellent interpersonal skills, organization skills, and communication skills.
• MBA preferred.
• Proven ability to lead teams in a decentralized environment.
• Strong problem solving and leadership skills.
• Demonstrated executive presence and ability to develop relationships, communicate effectively and influence senior level management.
• Strong critical thinking, analytical ability, and strategic mindset.
• At least 10 years of experience in Supplier Management, Relationship Management, or related Procurement.
• At least 2 years of experience in third party risk management.
• Strong executive presence and experience leading large high-profile meetings.
• PREFERRED: Experience in Facility and Project Management operations.
• Excellent PC skills—proficient in MS Office applications and Google Suite applications.
• Some travel will be required.