Vendor Manager

Position Location: 100% remote

Responsibilities

• Own and maintain relationships between Imagine360 and assigned vendor partners; serve as the primary point of contact for day-to-day coordination and escalations.
• Support vendor selection and approval activities by coordinating internal due diligence, documentation, and stakeholder input for company-approved vendors.
• Coordinate vendor onboarding activities, including implementation requirements, internal routing, and readiness milestones in partnership with Implementation, Operations, and other stakeholders.
• Maintain vendor process documentation and reference materials (e.g., implementation steps, operational workflows, contacts) and support development of training content as needed.
• Monitor vendor performance and service delivery by tracking operational metrics and recurring issues; communicate trends and risks to internal stakeholders.
• Track vendor adherence to contractual requirements and service levels; partner with internal contract owners to address gaps and support renewals or amendments as needed.
• Research and evaluate proposed vendors and partnerships, gathering operational considerations, implementation requirements, and impact to existing workflows prior to approval.
• Establish and apply standards for evaluating approved vendors (e.g., implementation readiness, operational fit, performance expectations) and maintain supporting documentation.
• Maintain the approved vendor catalog and reference library, including key contacts, service scope, operational requirements, and escalation paths.
• Facilitate recurring vendor touchpoints to review implementation status (as applicable), open issues, action items, and risk mitigation; document outcomes and follow up to closure.
• Other projects and duties as assigned.

Requirements

• Have a Bachelor's degree or higher

Qualifications

Preferred Education: Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, or a related field

Required Experience: Experience with implementing and managing healthcare vendor partnerships

Preferred Experience: Project management experience coordinating cross-functional initiatives, including timeline management, stakeholder communication, and deliverable tracking.

Skills

• Be proficient with Microsoft Office Suite, particularly Word and Excel
• Be detail-oriented
• Adept at understanding service contracts and operational implications
• Should be able to multitask effectively
• Demonstrate exceptional analytical, problem-solving, and decision-making skills
• Effective written and verbal communication skills

Benefits

• Multiple Health plan options
• Company paid employee premiums for disability and life insurance
• Parental Leave Policy
• 20 days PTO to start / 10 Paid Holidays
• Tuition reimbursement
• 401k Company contribution
• Company paid Short & Long term Disability plus Life Insurance
• Professional development initiatives / continuous learning opportunities
• Opportunities to participate in and support the company's diversity and inclusion initiatives