Vendor Management Analyst III - General Motors Insurance

Responsibilities

• Serve as the business owner and strategic lead for vendor initiatives, from early intake through implementation, performance monitoring, and ongoing optimization.
• Identify operational needs and translate them into vendor strategies, solution roadmaps, and continuous improvement initiatives.
• Support the intake, evaluation, and recommendation of new vendor solutions, including participation in vendor sourcing activities (RFI/RFP, due diligence, and selection) in partnership with Procurement and in alignment with enterprise governance, risk, and compliance requirements.
• Manage vendor relationships and act as the primary liaison between vendors and internal stakeholders, driving effective communication, issue resolution, and service delivery excellence.
• Establish, monitor, and report on vendor performance metrics, SLAs, and KPIs including cycle time, severity, leakage, customer experience, and operational throughput within the claims lifecycle.
• Perform ongoing analysis of vendor performance, financial data, and operational trends to identify risks, cost-saving opportunities, and areas for improvement, and develop actionable strategies to address gaps.
• Support and coordinate vendor due diligence, risk assessments, and ongoing monitoring activities, in collaboration with internal stakeholders and risk subject matter experts.
• Maintain strong, collaborative relationships with business partners and vendors to support vendor oversight, strategic initiatives, and operational needs.
• Aid in billing validation, audits, and compliance activities to ensure accuracy, adherence to contractual terms, and alignment with company policies.
• Maintain accurate and complete vendor data within systems of record, including contracts, risk profiles, performance metrics, and services provided, ensuring a comprehensive view of the vendor landscape.
• Provide data analysis, reporting, and executive-level insights to support decision-making, vendor performance management, and strategic planning.
• Champion the use of vendor management tools and processes, providing guidance and support to internal stakeholders and vendors as needed.
• Coordinate with internal stakeholders to enhance and mature vendor management practices, including improving governance frameworks and operational efficiency.
• Manage and support special projects and cross-functional initiatives, leveraging experience and judgment to achieve desired outcomes.
• Partner with Claims leadership, adjusters, and Shared Services teams to align vendor solutions with real-world claims handling processes, including FNOL intake, appraisal, subrogation, SIU, and total loss workflows.

Qualifications

• Strong understanding of effective relationship-building principles used to establish and sustain productive vendor and stakeholder partnerships.
• Proficiency in professional standards and best practices for representing the organization in vendor discussions, negotiations, and issue escalations.
• Familiarity with operational and financial data concepts, metrics, and analytical methods used to assess vendor performance and identify trends.
• Understanding of performance measurement frameworks and how metrics relate to cost control, service quality, cycle time, and customer experience.
• Familiarity with cross-functional vendor management processes, including RFPs, vendor onboarding, pilots, and contract renewals.
• Strong understanding of project management methodologies, including scope definition, timeline management, dependency tracking, and risk mitigation.
• Strong understanding of strategic planning concepts and how vendor decisions support long-term operational goals and continuous improvement initiatives.
• Strong relationship-building skills to establish and sustain productive vendor and stakeholder partnerships.
• Influence and manage change to drive alignment and outcomes without direct authority across teams.
• Proven ability to represent the organization professionally in vendor discussions, negotiations, and issue escalations.
• Operational and financial data analysis skills to assess vendor performance and identify trends.
• Performance measurement and metrics analysis skills linking cost control, service quality, cycle time, and customer experience.
• Proven project management skills including scope definition, timeline management, dependency tracking, and risk mitigation.
• Demonstrated written and verbal communication skills tailored to frontline partners, stakeholders, and senior leadership.
• Strong Executive-level documentation skills, including recommendations, performance summaries, scope documents, and workflow documentation.
• Proven strategic planning and decision-support skills aligning vendor decisions with long-term operational goals and continuous improvement.
• High school diploma or equivalent required; Bachelor’s degree in related field of vendor management, accounting or finance or 5+ years of experience in the field or in a related area preferred.
• 5+ years of experience in a Vendor Management Department, Purchasing Department or functionally related area required.
• 2+ years of experience in auto claims, property claims, or related claims operations (e.g., liability, BI, subrogation, SIU, or total loss) preferred.
• Experience working with claims platforms (e.g., Guidewire ClaimCenter) and vendor-integrated workflows strongly preferred.
• 3+ years of experience in a corporate setting, specifically including cross functional collaboration responsibilities.
• 2+ years of professional business analytics experience preferred.

Additional Knowledge and Skills

• Working effectively within an AI enabled environment: Ability to use AI tools (e.g., Microsoft Copilot) to support daily work.
• Experience integrating AI into workflows to improve efficiency or insights.
• Familiarity with AI assisted research, summarization, and content generation.
• Understanding of responsible AI use, including ethics and data protection.

What We Offer

• Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
• Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
• Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
• Compensation: Competitive pay and bonus eligibility.
• Work Life Balance: 100% remote.
• Note: We are unable to consider candidates who require visa sponsorship for this position.
• This position is not open to agency submissions.
• #GMFJobs
• The base range for this role is: $73,500 - $147,000.
• This role is eligible to participate in a performance-based incentive plan.
• Full time employees are eligible to participate in health benefits on day one of employment.