Management Analyst III

Position Overview

Applications accepted from: All Person Interested
Service Line: Transportation & Drainage Operations
Reporting Location: 611 Walker, 21st Flr
Workdays & Hours: Monday – Friday / 7:00am - 4:00 pm * Subject to change

Responsibilities

• Serve as TDO administrator and subject matter expert
• Reviewing users report monthly to add or remove users
• Work with the Communication Specialist to develop monthly tips/tricks for distribution
• Review various system reports to ensure safety adherences
• Develop improvement recommendations for driving behavior and gain buy-in
• Incorporate automated system notifications for vehicle incidents; search for trends/patterns
• Collaborate with vendor to effectively communicate concerns of the Service Line to ensure organizational needs are met
• Utilize new or available technologies to create internal dashboard
• Present safety data (focus on significant incidents and trend analysis) during bimonthly meetings (six times per year) and incorporating Samsara where applicable
• Attend citywide safety meetings and notify management of any new developments
• Analyze data presented on Work Order Overdue Dashboard
• Review trends/patterns and suggest areas of improvement
• Follow up with management in areas such as Average completion time, total past due and past due detail
• Provide biweekly reports to management detailing citizen responses and explanations for past due items
• Aid in the development of operational SOPs to document intuitional knowledge regarding procedures and processes
• Improve customer service relations via assistance from TDO operational teams and optimizing TDO operational environments
• Create flow charts for documentation of workflow processes
• Analyze overtime data for OQE staff and other special projects as assigned

Working Conditions

This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment. This is a Houston Public Works position at the Tier III Level.

Minimum Requirements

• Requires a Bachelor's degree in Public Administration, Business Administration, Finance or a field directly related to the job.
• Four years of professional experience in accounting, budget analysis, finance, public administration or a field directly related to the job are required.
• A Master’s degree in a field directly related to the job may substitute for two years of the above experience requirement.
• No license requirements.

PREFERENCES

• Preference will be given to applicants with experience in the following:
• The ability to organize and prioritize assigned task
• Detail Oriented
• Innovative problem-solving skills
• Ability to multi-task in a high volume, fast paced environment
• Self-starter and committed to completing tasks timely).

General Information

• Selection/Skills Tests Required: None
• The Department May Administer Skills Assessment Test.

Safety Impact Position

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification. Pay Grade 21

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov . Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6020. If you need special services or accommodations, call 832-393-6020. (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

GENERAL INFORMATION

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.