Vendor Management Analyst

Description

Opening doors to homes, opportunities, and hope. At Wallick, our mission is to provide affordable housing and senior living communities where residents depend on us every day for safety, service, stability, and care. This role plays a high-impact role in improving how Wallick manages technology partners, vendor performance, and IT service delivery.

Vendor Management Analyst

Reports to: VP, Information Technology

Why This Role Matters

This role influences decisions that impact the associate technology support experience, vendor performance and accountability, technology spend and contract value, third-party risk and data protection, and operational efficiency across the business. It also helps ensure our teams can better support residents.

What You’ll Do

• Manage Wallick’s Digital Supplier Portfolio
• Maintain a complete inventory of digital suppliers
• Tier suppliers by spend, business criticality, switching cost, and strategic importance
• Build and maintain supplier scorecards that support better decisions
• Identify opportunities for renegotiation, consolidation, right-sizing, simplification, and improved value
• Help ensure Wallick is investing in the right partners for the right reasons

Strengthen Supplier Relationships & Accountability

• Develop strategic supplier relationships with clear expectations
• Monitor supplier performance against service levels and business needs
• Address underperformance directly and constructively
• Recommend escalation, renegotiation, replacement, or consolidation when value falls short
• Serve as a key connector between Wallick’s business needs and supplier delivery

Own Contract Lifecycle & Renewal Visibility

• Maintain a living contract calendar across the supplier portfolio
• Track renewal timelines, key terms, and decision points
• Anticipate renewals six to nine months in advance
• Partner with internal stakeholders to prepare for renewals, negotiations, and vendor decisions
• Support better commercial outcomes through planning, visibility, and discipline

Partner with Architecture & IT Leadership

• Partner with the Principal Architect on quarterly stack-value reviews
• Balance technology fit with commercial supplier value
• Help connect technology decisions to business value, operational needs, and long-term strategy

What You’ll Help Build in Year One

• A complete, tiered digital supplier inventory
• A living contract calendar with no surprise renewals
• Supplier scorecards actively being used to guide decisions
• Early wins in savings, renegotiation, consolidation, simplification, or improved supplier performance
• Stronger relationships with key technology suppliers
• More disciplined third-party governance for security, data protection, insurance, service levels, and exit terms

Required Qualifications

• We're looking for someone who is organized, commercially curious, service-minded, and comfortable working across technical and non-technical teams
• Bachelor’s degree or 3+ years of vendor management
• 2+ years of experience in vendor management or procurement; 3+ years preferred
• 1+ year supporting vendor or service provider activities such as performance tracking, coordination, issue resolution, or vendor communication
• Experience collaborating across technical and non-technical stakeholders

Preferred Qualifications

• Experience with vendor scorecards or performance frameworks
• 1+ year using data or reporting to identify trends, support decisions, or improve performance
• Foundational understanding of vendor management and commercial concepts, including service levels, renewals, pricing, and total cost of ownership
• Exposure to contract renewals or vendor negotiations
• Basic awareness of third-party risk considerations, including data protection, security, and compliance
• Experience in regulated or compliance-driven environments
• Exposure to Legal, Security, IAM, or Compliance teams
• Familiarity with ITSM or vendor management tools such as ServiceNow, Jira Service Management, or contract lifecycle systems