Vendor Associate

Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Purpose Statement

Foster people-centric work environments where associates thrive, partnering with operators/support departments while delivering exceptional financial products to our clients.

Position Summary

The Vendor Administrator is responsible for continually reviewing and vetting all existing and new vendor inquiries. This person will act as the first point of contact and manage the vendor Credentialing function ensuring vendor activity within the operating systems adhere to company/client guidelines in accordance with company policy. This position acts as a liaison between RPM, the vendors, and the third-party Vendor Credentialing provider(s).

Responsibilities

• Key contact for Vendor Credentialing and serve as RPM’s key contact for Vendor Onboarding & Compliance
• Provide support, assistance, and training to internal stakeholders and external Vendors related to the RPM Credentialing process, including insurance requirements, background checks and documents required, etc
• Establish and maintain positive relationships with vendors, acting as an initial point of contact
• Collaborate with vendors to ensure clear communication, address concerns, and resolve onboarding and compliance issues in a timely manner
• Identify and manage vendor risks, including compliance
• Develop and implement tactics to enhance vendor relationships and drive mutual value
• Vendor Onboarding: Help vendors navigate the onboarding process by providing guidance and support
• Aid vendors in setting up their profiles in our system, ensuring accurate and up-to-date information
• Vendor Communication: Correspond with vendors professionally and promptly, addressing inquiries, concerns, and requests for information. Serve as a point of contact for vendor-related issues, fostering positive relationships with external stakeholders
• Invoicing support - Monitor vendor accounts to ensure timely and accurate invoicing. Collaborate with the accounting teams to resolve any payment discrepancies or issues, keeping vendors informed of the status and progress
• Documentation and Reporting: Maintain records of vendor interactions, inquiries, and resolutions. Generate regular reports on vendor performance, payments, and compliance to aid in decision-making and process improvement
• Aid vendors get set up in the RPM system(s) and maintain accurate data
• Serve as a point of contact for vendors, handling their inquiries, addressing concerns, and providing support related to procurement processes, invoicing issues, payment status, and general information
• Maintain daily functions of the Vendor Credentialing process
• Maintain and comply with RPM’s Vendor Credentialing policies, procedures, and documents
• Work with various RPM departments and stakeholders to resolve vendor Credentialing issues and ensure timely review and processing
• Collaborate with external Departments to ensure smooth onboarding of vendors, including facilitating the necessary documentation and adherence to compliance requirements
• Evaluate and screen Vendor services types review with Category Managers and Procurement members along with Operations teams
• Analyze vendor data to develop metrics and KPIs related to vendor management and compliance

Qualifications

• Associates or Bachelor's degree in Business Administration, Operations Management or related Vendor Management experience preferred
• 1-3 years related experience in Procurement and knowledge of P2P best practices & processes
• Prior experience with third-party vendor credentialing systems such as NetVendor, Compliance Depot, Yardi, RealPage
• Ability to manage multiple responsibilities with attention to detail
• Ability to guide and train employees, to include organizing, prioritizing, and scheduling work
• Excellent communication skills, both verbal and written
• Ability to communicate with all levels within the organization, customers, and vendors
• Proficient in PC skills, accounting software, Internet-based programs, MS Office Suite, especially Excel
• Industry experience a plus

Physical Requirements

May be required to sit or stand for extended periods of time
Must be able to read documents, computer screens and data
Must be able to hear and understand verbal communications in person and over the phone or computer
May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment

This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
The office is an open setting which may include bright lights, constant noises and distractions

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.
Weekly pay for all associates working onsite at an apartment community
Comprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)