Associate Director, Vendor Management

Vendor Strategy & Oversight

Provide strategic and operational oversight for vendors supporting patient support programs.
Develop and maintain vendor governance models, including business reviews, performance scorecards, escalation processes, and service-level expectations.
Ensure vendor performance aligns with contractual obligations, quality standards, compliance requirements, and business objectives.
Partner with internal stakeholders to evaluate vendor capabilities and support vendor selection, onboarding, and transition activities.

Vendor Performance Management

Establish, monitor, and report on key performance indicators (KPIs), service level agreements (SLAs), and operational metrics.
Identify performance gaps, operational risks, and process improvement opportunities while leading corrective action plans.
Drive continuous improvement initiatives focused on enhancing patient experience, operational efficiency, and program effectiveness.
Conduct regular business reviews and present performance insights and recommendations to senior leadership.

Cross-Functional Collaboration

Serve as the primary liaison between internal stakeholders and external vendors.
Collaborate with Patient Services, Market Access, Commercial, Legal, Compliance, Privacy, Procurement, Finance, and Operations to ensure alignment on program objectives and deliverables.
Translate business requirements into clear operational expectations for vendor partners.
Support implementation of new programs, enhancements, and operational process improvements.

Contract & Financial Management

Partner with Procurement, Legal, and Finance to support contract negotiations, renewals, amendments, and statement of work (SOW) management.
Monitor vendor budgets, invoices, and financial performance to support forecasting and cost management.
Evaluate vendor proposals and business cases to support operational and investment decisions.

Project Management & Program Implementation

Lead cross-functional projects related to vendor operations, patient support enhancements, and new program implementations.
Develop project plans, timelines, milestones, and communication strategies.
Coordinate internal and external stakeholders to manage deliverables, dependencies, risks, and issue resolution.
Track project progress, ensuring initiatives remain on schedule and within scope.
Support change management activities associated with vendor transitions, program launches, and operational improvements.

Compliance & Risk Management

Ensure vendor operations comply with applicable healthcare regulations, privacy requirements, legal standards, and company policies.
Support audit readiness and participate in vendor audits, inspections, and risk assessments.
Escalate operational, compliance, and service issues as needed while driving timely resolution.
Maintain documentation and governance practices that support effective vendor oversight.