Vehicle Title and Lien Specalist

Responsibilities

• Deliver outstanding service to both external and internal members.
• Track and resolve unperfected liens.
• Review post-closing reports to identify missing lien filings, and track, report, and follow up on all unperfected liens to ensure timely resolution.
• Build strong partnerships by communicating regularly with members and third-party partners such as dealers, DMV/DNR offices, and other financial institutions to obtain the documentation needed to perfect our lien, and respond to lender inquiries regarding loan requirements and pending exceptions.
• Accurately prepare and submit all necessary DMV/DNR documentation to secure lien perfection, and complete loan maintenance requests involving collateral corrections and updates.
• Maintain accurate records by performing daily and monthly GL account balancing, providing management with updates on dormant or outstanding unperfected liens, and reviewing daily reports to process the release or transfer of perfected liens on paid-off loans.
• Keep operations running smoothly by monitoring and processing communications within shared departmental inboxes, and maintaining DMV license plate and sticker inventory in accordance with regulatory and internal controls.

Qualifications

• A high school diploma or equivalent is required.
• One to two years of lending or financial services experience is preferred.
• Exceptional attention to detail and accuracy are essential.
• Excellent organizational and time management skills are required.
• Effective written and verbal communication skills are necessary.
• Familiarity with Microsoft Office, DealerTrack, DocuSign, and other web-based systems is preferred.
• A passion for providing outstanding service to our members — internal and external — is important.
• A drive to work hard, find solutions, and have fun is valued.