Vehicle Title Specialist

Responsibilities

• Review, process, and validate vehicle ownership documentation for accuracy and completeness.
• Audit documentation to ensure compliance with state regulations and company policies.
• Research and resolve documentation discrepancies, ownership issues, and missing information.
• Manage assigned production queues while meeting established productivity and quality standards.
• Communicate with state agencies, vendors, financial institutions, clients, and internal departments to obtain required documentation and resolve outstanding issues.
• Maintain accurate records and update account statuses within internal systems.
• Prioritize multiple requests while ensuring deadlines are met.
• Identify process improvements that increase efficiency and accuracy.
• Provide exceptional customer service to both internal and external partners.

Requirements

• You enjoy solving complex documentation issues.
• You take ownership of your work and ensure accuracy.
• You work efficiently without sacrificing quality.
• You are comfortable handling a high-volume workload and changing priorities.
• You collaborate well with teammates while working independently.
• You have a strong sense of accountability and follow through until issues are fully resolved.

Qualifications

• Previous experience processing vehicle documentation, titles, registrations, or ownership records is preferred.
• Experience within repossession, automotive finance, dealerships, auctions, lending, or DMV/BMV environments is highly preferred.
• Strong attention to detail with the ability to identify documentation discrepancies.
• Excellent critical thinking and problem-solving skills.
• Ability to manage multiple priorities in a production-driven environment.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office and the ability to learn new software systems quickly.
• Excellent written and verbal communication skills.