Vehicle Exchange Coordinator - Leith Volkswagen of Raleigh
Job Duties
Greets customer on service drive and performs a needs analysis including service needs and history, and opportunity/desire for potential trade.
Affirms customer’s desire to trade in their current vehicle, for an inventory vehicle, including make, type, and features of vehicle.
Identifies and qualifies potential trade-in vehicles by assessing the condition of customers’ current vehicles.
Presents trade-in offers based on the customer’s vehicle history and current market value.
Encourages customers to consider upgrading to a new or used vehicle from the dealership.
Communicates customer preferences and trade in appraisals to the sales management for assignment to sales consultant.
Updates customer records and trade-in data within the dealership’s customer relationship management (CRM) system.
Attends/completes required training and department meetings.
Provides a high level of customer service and ensures all customers feel valued and informed during their time in the service drive.
Addresses any customer concerns or questions related to vehicle trade-ins or exchanges.
Performs all other duties and special projects as assigned.
Education and/or Training
- High School diploma or GED;
- Previous sales experience and college degree preferred.
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.).
- Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
- Relevant Work Experience: Prior sales / customer service experience is preferred.
- Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department.
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Supplemental paid military leave to eligible employees