Vehicle Compliance Monitor

Responsible for the development, implementation, and monitoring of specialty areas related to AFMC’s contractually driven projects. Serve as the vehicle compliance subject matter expert on assigned project/contract, primarily involving Medicaid Non-Emergency Transportation (NET), affiliated compliance, and contract deliverables. Provide communication, education, and promotion of program services. Collaborate with internal and external customers and other professionals to meet contract deliverables within designated timeframes. Document services rendered and provider reporting as required. Support the organization’s mission, vision, and values by exhibiting honesty, excellence, accountability, respect, and teamwork.

Responsibilities

• Maintain comprehensive knowledge of specialty areas: Medicaid NET program, pertinent organizations, and health care environment, including contracts, contract deliverables, policies and procedures, resources, current research and reports, and trends.
• Communicate effectively with Medicaid NET Brokers and subcontractors.
• Develop and maintain working relationships to meet contract deliverables of specialty area projects.
• Travel throughout the state to complete on-site vehicle inspections (announced and unannounced) and provide complete documentation as per policies and procedures.
• Understand and utilize project-tracking database to document and monitor services/activities and compile a comprehensive database of activity.
• Maintain accurate statistical data to meet contractual and other reporting requirements.
• Monitor and recommend resolutions for NET Broker and subcontractor non-compliant vehicles, including research, referral, policy review, revision and development, documentation, and follow-up in accordance with established policy/procedures.
• Coordinate the timely collection and data entry of all required documentation.
• Monitor specific items within the area of focus, provide recommendations/feedback to external customers for quality improvement, and follow through for compliance.
• Maintain knowledge in all other areas of Beneficiary Outreach to assist as needed with the overall operation of the department.
• Adhere to format, content, and style guidelines, ensuring accuracy, consistency, and quality.
• Communicate needs and requests to other team members as appropriate.
• Ensure compliance with AFMC policy, contractual obligations, state and federal laws and regulations, and compliance documentation.
• Follow AFMC, state, and federal protocols regarding data confidentiality/security and HIPAA compliance.
• Additional duties as assigned.

Requirements

• High School Diploma.
• Must obtain a vehicle maintenance management and inspection certification or equivalent within one (1) year of hire or as soon as the course is offered.
• Three (3) years of experience in the focus area of the position, including commercial transportation, non-emergency transportation, customer relations, vehicle maintenance, or other regulatory experience.
• Valid driver’s license and ability to travel, including overnight travel.
• Reliable, high-speed wireless internet service (Wi-Fi).

Skills

• Intermediate-level computer skills (Excel, Word, PowerPoint, and Outlook).
• Typing speed of 50 wpm.
• Exceptional skills in business English and spelling.
• Ability to maintain confidentiality.
• Strong oral and written communication skills.
• Creativity and customer service orientation.
• Ability to meet deadlines and attention to detail.
• Flexibility and ability to work collaboratively and independently to achieve stated goals.
• Initiative and ability to relate professionally and positively with staff, business partners, customers, constituents, beneficiaries, and the public.
• Ability to use diplomacy and tact in stressful or tense situations.
• Multitasking and prioritization skills.
• Strong organizational and problem-solving skills.
• Professionalism and project management skills.
• Ability to read, interpret, and apply laws, rules, and regulations.
• Knowledge of quality improvement processes and techniques.
• Time management skills.
• Medical terminology (desirable).
• Experience with automotive systems and mechanics (desirable).

Physical and Sensory Requirements

• Mobility, reaching, bending, lifting, and grasping.
• Ability to read and write, and communicate with personnel.
• Ability to remain calm under stress.
• Ability to travel as needed.
• Must be able to lift and transport 25 pounds.
• Capable of performing the essential job functions of this job, with or without reasonable accommodations.