Vehicle Citations Coordinator

About the role

Penske Vehicle Services is responsible for the tracking, preparation, registration, exchange, and disposal of Toyota employee lease vehicles and other company cars. A variety of computer applications and software are utilized to ensure compliance with State and Department of Motor Vehicles regulations, as well as Toyota employee policies.

Responsibilities

• Collect and sort incoming mail related to lease vehicle and company car citations/violations, tolls and other related items (hereafter referred to as “citations”)
• Scan and catalog the citations on a spreadsheet to ensure all items are properly tracked
• Using Penske proprietary software and other means, research the vehicle information from the citation to determine the party responsible to pay or resolve
• Email the scanned citation to the appropriate party with directions for payment and track responses
• Answer team member questions via phone, email or in person while displaying excellent customer service skills and an understanding of the lease benefit program
• As needed, assist with registration of vehicles (requires coordination with dealerships, vendors and DMVs)
• As needed, assist with lease contract and payroll deduction document creation and the team member signing process
• Understand the differences between vehicle types to ensure payroll deductions or department billing processes accurately
• Provide education to Toyota Team Members on overall processes such as accident reporting, driver screening, pickup of new lease vehicles and turn-in of end-of-lease units
• Other duties as assigned by leadership.

Qualifications

• A high school diploma or GED required, Associate’s or Bachelor’s degree preferred
• Excellent customer service skills; strong verbal and written communication
• A strong work ethic and desire to succeed
• Strong analytical and computer skills MS Office Suite (Outlook, Teams, Word, Excel, PowerPoint, etc.)
• Must be able to multi-task while ensuring follow up and execution of required tasks
• A high degree of organization and ability to work effectively in a fast-paced environment
• Ability to navigate challenging business environments while quickly assimilating to diverse client, and management team