Veeva Vault CRM Integration Lead

Location: Indianapolis, IN
Duration: 6 months

About the Role

Own the end-to-end integration workstream for a major pharmaceutical client's migration from Veeva CRM to Vault CRM. Lead the full integration lifecycle from discovery through hypercare in a multi-organization, multi-geography environment. Act as the primary integration delivery owner and coordination point between platform vendors, partner System Integrators (SIs), client data teams, and enterprise system owners.

Responsibilities

• Integration Delivery Ownership
  • Own the complete integration delivery lifecycle for all in-scope integrations, including assessment, design, development, deployment, testing, and hypercare.
  • Ensure integrations are remediated and operational in Vault without disrupting business operations.
  • Confirm and re-baseline the final integration inventory and change types following discovery.
  • Identify and incorporate new integrations introduced during the program.
• Tiering, Estimation & True-Up Governance
  • Govern the Tier × Pattern model to drive integration rebuild estimates and per-integration test sizing.
  • Manage post-discovery true-up activities and re-baseline integration counts at agreed intervals.
  • Identify in-flight legacy changes impacting integration counts.
• Cross-System & Multi-Vendor Coordination
  • Coordinate SME availability across upstream and downstream enterprise systems (ERP, HR, MDM, Marketing Cloud, monitoring platforms).
  • Sequence testing around release schedules and lead cross-team defect triage and escalation.
  • Resolve external team dependencies that could block integration testing.
  • Coordinate integration design sign-offs with the platform vendor and lead joint design forums with platform vendors, partner SIs, and client teams.
  • Establish conflict-resolution and escalation processes.
• Wave Sequencing & Environment Readiness
  • Drive integration sequencing across a multi-organization wave plan.
  • Coordinate environment readiness, test-data provisioning, code promotion, and integration deployment.
  • Manage dependencies on vendor-owned components, including Vault Java SDK, core metadata migration tooling, and data migration tooling.
  • Ensure development activities are not blocked by external dependencies.
• Testing, Validation & Go/No-Go
  • Own end-to-end System Integration Testing (SIT) planning and execution, including test scripts, test data, test execution evidence, defect management, and retesting.
  • Ensure upstream and downstream systems actively participate in testing.
  • Deliver CSV/validation artifacts according to client standards and maintain complete requirements-to-evidence traceability.
  • Provide Go/No-Go recommendations for each migration wave based on defect status, test results, environment readiness, and validation criteria.
• Observability, Hypercare & Transition
  • Implement observability and monitoring connections across the integration estate.
  • Lead integration hypercare activities against P1/P2 SLAs, including war-room processes, triage cadence, incident escalation, and production monitoring.
  • Transition integrations to steady-state operations and prepare runbooks, operational documentation, and knowledge-transfer materials.
  • Conduct knowledge transfer to client Tier 1/Tier 2 support teams and obtain formal handover and transition acceptance.

Requirements

• Veeva / Platform Expertise
  • Strong experience with Veeva Vault CRM and Veeva CRM (Salesforce-based).
  • Experience with Veeva CRM-to-Vault CRM migrations.
  • Knowledge of Vault integration components: Vault REST API, Direct Data API, Spark Messaging.
  • Strong understanding of Vault data model, Vault security model, and Veeva Align.
  • Vault CRM Certification preferred/required.
• Integration & Middleware
  • Experience with Apache Iceberg and/or Databricks; Snowflake is beneficial.
  • Strong knowledge of AWS and Databricks integration patterns.
  • Experience with Spark Messaging architecture and REST API integration at scale.
  • Experience with Informatica PowerCenter, Informatica IICS, Informatica ICRT, or MuleSoft.
  • Experience with Marketing Cloud automation.
• Delivery & Leadership
  • Experience with Tier × Pattern estimation and true-up governance.
  • Strong SIT planning and execution experience.
  • Cross-team defect management and triage experience.
  • Proven multi-vendor delivery leadership.
  • Experience working alongside platform vendors, partner SIs, and client teams.
  • Experience leading global onshore/offshore teams across multiple time zones.
  • Strong integration program and delivery management skills.
• Compliance & Validation
  • Experience working in GxP-regulated environments and knowledge of 21 CFR Part 11.
  • Experience handling PHI/PII.
  • Strong understanding of Computer System Validation (CSV).
  • Experience with IQ/OQ/PQ, requirements traceability, validation evidence, and multi-region data residency.
• Data & AI
  • Experience with Iceberg Lakehouse enablement.
  • Experience supporting AI platforms and use cases such as customer targeting and route optimization.
  • Experience with MDM integrations and knowledge of Reltio or similar MDM platforms.
• Tools & Technologies
  • Jira, GitHub, ServiceNow, Splunk or similar enterprise monitoring tools.
  • AWS: Lambda, Glue, Databricks.
  • Veeva Vault Dev/QA/Prod environments, VDI/Citrix.
• Certifications & Experience
  • Vault CRM Certification.
  • Veeva CRM-to-Vault CRM migration experience.
  • 7+ years of integration delivery experience.
  • Proven experience in a lead role on large-scale integration programs, multi-geography implementations, multi-system environments, or pharmaceutical commercial programs.
  • 10+ years of overall relevant experience.

Desirable Skills

• Databricks, Veeva Vault Platform, Veeva CRM, Amazon Web Services (AWS), Data & Analytics, Apache Iceberg, Snowflake, Informatica, MuleSoft, Reltio.
• Life Sciences / Pharmaceutical domain experience.