VDI Windows Desktop Admin - TS/SCI w/Poly

About the role

VDI Windows Desktop Administrator at GDIT. Tailor cutting-edge solutions to unique client requirements.

Responsibilities

• Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.
• Diagnose and resolve complex hardware and software problems.
• Perform root cause analysis for recurring issues and implement permanent fixes.
• Ensure the stability, security, and performance of Windows desktop systems.
• Apply patches, updates, and configuration changes to maintain compliance and security standards.
• Manage and resolve high-priority incidents and problems within Service Level Agreements (SLAs).
• Document resolutions and create knowledge base articles to improve future support processes.
• Conduct post-incident reviews to identify improvements.
• Collaborate with cross-functional IT teams on projects, providing expertise on Windows desktop environments.
• Afford assistance in the design and implementation of new technologies and solutions.
• Participate in planning and execution of system upgrades and migrations.
• Provide guidance and training to Tier 1 and Tier 2 support staff.
• Assist end-users with complex technical issues and provide advanced troubleshooting.
• Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues.
• Generate reports on system performance, incident resolution, and other metrics as required.

Qualifications

• Education: Technical Training, Certification(s) or Degree.
• Experience: 3+ years of related experience.
• Technical skills: Windows operating systems (Windows 10, Windows 11) and related technologies.
• Security clearance level: TS/SCI w/Poly.
• US citizenship required.

Skills

• Proficiency with Active Directory, Group Policy, and network configurations.
• Strong understanding of hardware components, peripheral devices, and drivers.
• Experience with system imaging, deployment, and management tools.
• Advanced troubleshooting skills and ability to diagnose complex issues.
• Excellent communication and interpersonal skills.
• Strong documentation and organizational skills.
• Experience with scripting and automation (e.g., PowerShell).
• Knowledge of ITIL framework and best practices.
• Experience with endpoint security solutions.
• Familiarity with cloud services and integration (e.g., Microsoft Azure).

Benefits

Comprehensive benefits and wellness packages, 401(k) with company match, and competitive pay and paid time off. Full flex work weeks, paid parental, military, bereavement and jury duty leave, short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.