VDI Administrator

About the role

Radiance Technologies is an employee-owned company with benefits that are unmatched by most companies in the Dayton OH area. Employee ownership, generous 401K, full health/dental/life/vision insurance benefits, paid time off, educational reimbursement, competitive salaries, interesting assignments and a pleasant work environment combine to make Radiance Technologies a great place to work and succeed.

Responsibilities

• Monitor and maintain VDI infrastructure, desktop pools, virtual machines, and endpoint devices
• Troubleshoot user connectivity, login, desktop, application, and peripheral issues
• Perform routine VM, Horizon, Windows, and endpoint administration
• Aid with desktop image updates, software deployments, patches, and configuration changes
• Support user accounts, group memberships, permissions, and desktop entitlements
• Investigate system alerts and performance issues and escalate complex problems to senior engineers
• Maintain accurate technical documentation, procedures, and support records
• Participate in maintenance activities, system upgrades, testing, and disaster-recovery exercises

Requirements

• 1+ years of experience in IT systems administration, desktop support, virtualization, or infrastructure operations
• Basic working knowledge of VMware vSphere/ESXi and virtual machines
• Experience administering or troubleshooting Windows 10/11 and Windows Server
• Basic knowledge of Active Directory, Group Policy, DNS, and DHCP
• Familiarity with PowerShell or Windows command-line tools
• Ability to follow established procedures, document work, and escalate complex issues appropriately
• Strong customer-service, communication, and problem-solving skills

Qualifications

• CompTIA Security+ certification
• Top Secret Security Clearance

Skills

• Experience supporting Omnissa/VMware Horizon, Horizon Client, Horizon Agent, or virtual desktop pools
• Experience with 10ZiG or other thin/zero-client technologies
• Familiarity with Microsoft Azure, Entra ID, and Microsoft 365
• Basic understanding of virtual networking, VLANs, firewalls, and load balancing
• Experience with PowerShell scripting or automation
• Familiarity with VMware vCenter, Horizon Connection Servers, UAG, App Volumes, or Dynamic Environment Manager
• Exposure to enterprise monitoring, ticketing, patching, backup, and configuration-management processes

Benefits

Employee ownership, generous 401K, full health/dental/life/vision insurance benefits, paid time off, educational reimbursement, competitive salaries, interesting assignments and a pleasant work environment combine to make Radiance Technologies a great place to work and succeed.