Administrator

The Impact You Will Make

• Create a customer-focused environment through answering phones, scheduling appointments, helping on-board team members, and assisting the locations leadership team.
• Contract processing and quality control, including verifying the validity of all contracts before entry.
• Banking duties: cash receipt entry, deposit slips, credit card transactions, and bank deposits.
• Cemetery daily processing of IOA’s (Interment Order and Authorization), following company standards and policies.
• File maintenance and record keeping: updating customer files, scanning documents, maintaining records of memos, emails, corporate policies, and programs.
• Human Resources: coordinating onboarding responsibilities as needed.
• Accounts Payable: ensuring all bills are paid promptly and processing purchases and invoices through the current system.
• Accounts Receivable: collecting past and present balance amounts due for any delinquent location customer contracts.
• Deeds and Certificates: providing deeds and certificates to Sales Management each week, logging and processing according to location and/or state guidelines. Handling Trust Certificates for accuracy, comparison to contracts, signing, and returning to the Home Office Trust Department.
• Work and Memorial Orders: ordering memorials when PIF (Paid in Full) and managing work orders for Park Services.
• White Board Meetings: participating in daily meetings between Administration, Maintenance, and Sales Department.
• Reporting: may include Trust, state required, and month-end processing.

Core Competencies

• Compassion - genuinely cares about people; available and ready to help; demonstrates real empathy with the joys and pains of others.
• Customer Focus - dedicated to meeting the expectations and requirements of internal and external customers; establishes and maintains effective relationships with customers and gains their trust and respect.
• Ethics and Values - adheres to appropriate core values and beliefs during both good and bad times; practices what he/she preaches.

Basics: Multi-line phone skills required. Filing skills (alphabetically). Ability to type 40 words per minute with minimal errors and data entry skills. Basic math and computer skills including word processing (Word) and spreadsheet (Excel) applications or Google equivalents.

Customer Focus: ability to abide by all company policies and keep all employee and customer information confidential. Excellent customer service skills and optimal interpersonal skills.

Team Focus: proficient organizational skills. Ability to multitask efficiently and work well independently or as part of a team. Ability to effectively and quickly complete tasks and assignments and meet deadlines.

Must possess a valid state driver’s license and have access to a personal vehicle for some locations.

High School equivalency required.

Minimum of one-year experience in administration or customer service.

This position requires availability to work some holidays, evenings, and weekends as needed.

Our Investment in You

• Medical, Dental, Vision, Life, AD&D and STD Insurance
• Tuition Reimbursement
• Anniversary Award for each year of service
• Career Advancement and Training - Aspiring Managers Program
• Everstory Cares - Employee Assistance Fund
• Legend Award Program
• Funeral and Cemetery Benefits
• Employee Referral Bonus
• 401k with Company Match

Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce.