Administrator

The Impact You Will Make

• Create a customer-focused environment through answering phones, scheduling appointments, helping on-board team members, and assisting the leadership team.
• Contract processing and quality control, including verifying contract validity before entry.
• Banking duties: cash receipt entry, deposit slips, credit card transactions, and bank deposits.
• Cemetery daily processing of IOA’s (Interment Order and Authorization), adhering to company standards and policies.
• File maintenance and record keeping: updating customer files, scanning documents, maintaining records of memos, emails, and corporate policies.
• Human Resources: coordinating onboarding responsibilities as needed.
• Accounts Payable: ensuring bills are paid promptly and processing purchases and invoices through the current system.
• Accounts Receivable: collecting past and present balance amounts due for delinquent location customer contracts.
• Deeds and Certificates: providing deeds and certificates to Sales Management weekly, logging and processing according to location and state guidelines. Handling Trust Certificates for accuracy, comparison to contracts, signing, and returning to the Home Office Trust Department.
• Work and Memorial Orders: ordering memorials when PIF (Paid in Full) and managing work orders for Park Services.
• White Board Meetings: participating in daily meetings between Administration, Maintenance, and Sales Departments.
• Reporting: including Trust, state required, and month-end processing.

Core Competencies

• Compassion - Demonstrates genuine care for people and their situations.
• Customer Focus - Dedicated to meeting the expectations and requirements of internal and external customers.
• Ethics and Values - Adheres to appropriate core values and beliefs, acting in line with them.
• Basics: Multi-line phone skills, filing skills, typing speed, basic math, and computer skills including word processing and spreadsheet applications.
• Customer Focus: Ability to follow company policies, maintain confidentiality, and exhibit excellent customer service and interpersonal skills.
• Team Focus: Proficient organizational skills, ability to multitask, and effective task completion and deadline adherence.
• Availability: Availability to work some holidays, evenings, and weekends as needed.

Our Investment in You

• Competitive benefits package including medical, dental, vision, life, AD&D, STD insurance, tuition reimbursement, anniversary award, career advancement and training, Everstory Cares - Employee Assistance Fund, Legend Award Program, funeral and cemetery benefits, employee referral bonus, and 401k with company match.
• Equal Opportunity Employer committed to diversity and inclusion.

Pay Range

The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. It includes skill set, experience and training, licensure and certification, and other business and organizational needs. This range estimate has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire.