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VC Solution Architect (AL/MS)

NWN · United States · 2 wk ago
RemoteRemoteEngineeringFull-time

About the Company

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For over 30 years, NWN has helped more than 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability, and improved efficiency for clients' demanding technology needs. NWN is a high-performance team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score and an 86 Employee Net Promoter Score. The company has received hundreds of industry awards and is recognized as a 'Best Place to Work'.

Responsibilities

  • Provide sales support and project engineering services by assisting with client needs analysis, system design, proposal generation, system drawing creation, developing scope of work, and maintaining strategic relationships with NWN Partners.
  • Actively drive and manage the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor.
  • Serve as lead Sales Engineer during the presales process through solution implementation.
  • Support the Sales Team in requirement identification, solution design, and customer presentations for Audio Visual Project Opportunities.
  • Attend onsite customer meetings multiple times a week with local sales reps.
  • Provide discovery (on-site/remote) support to capture environmental details.
  • Architect cost-effective, reliable, and supportable audio visual designs based on client needs analysis and NWN’s best practices.
  • Develop detailed Scope of Works for Audio Visual Projects.
  • Create and modify documentation, Scopes of Works (SOW), line drawings (DRW), Bill of Materials (BOM), and Site Survey (SSRV) as required.
  • Articulate technology and product positioning to both business and technical users.
  • Identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.
  • Demonstrate continued technical education through vendor and/or industry certification achievement.
  • Deliver technology training to Sales and customers as requested.

Requirements

  • Bachelor’s degree in computer science or related field strongly preferred; an equivalent combination of education and relevant work experience required.
  • 2-4 years of experience in a technical leadership role on small to medium size projects in integration or support services.
  • 5 or more years of experience in Professional Audio-Visual design and expertise in Immersive Solutions.
  • Q-SYS, Crestron, Extron Design Experience.
  • Experience in Cisco, Zoom, and Microsoft Team Room design.
  • 3+ years of experience in Sales/Solution Engineering in Audio Video within the last few years.
  • Experience with AutoCAD and/or Visio.
  • Experience in provisioning QSC, BiAMP, and/or Shure Audio Processors.
  • Knowledge of IP Communications, Networking, Security, End User Computing, Virtualization, and Data Center Industry and Solutions.
  • Working knowledge of integrated and non-integrated Video Collaboration systems.
  • Experience and/or strong working knowledge of multiple videoconferencing platforms.
  • Ability to embrace direction and vision and work effectively within that scope.
  • Involvement in Industry Councils, User Groups, as appropriate.
  • Experience with structured project management methodologies.
  • Experience working with solution design, job costing, and quality planning.
  • Experience developing/writing technical sales documents.
  • Experience working in a project/team environment.
  • Excellent time management skills.
  • Excellent client/customer interface skills.
  • Working knowledge of Visio.
  • Ability to develop/deliver management presentations.
  • Experience with Microsoft Windows-based platforms (including Microsoft Word and Excel).
  • Able to architect and design detailed configurations for complex Communications Systems.
  • Able to assess and monitor a complex network to ensure service is provided as designed.
  • Strong attention to detail, highly organized, and self-motivated.
  • Excellent verbal and written communication skills.
  • Vendor-specific certifications in the Audio Visual Industry (e.g., AVIXA CTS, CTS-I, or CTS-D, Crestron, Extron, BiAMP, Shure, QSC).
  • Video conferencing and/or Immersive solution certifications.

Work Location

Remote: Job duties are performed from the employee’s home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

Working Conditions

Requires travel.

Benefits

  • Medical, dental, and vision plans.
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
  • Income protection through disability and life insurance.
  • 401(k) with company match.
  • Unlimited PTO and paid company holidays.
  • Hybrid/remote work options.
  • Paid bonding leave for eligible employees.
  • Employee discounts.
  • Employee Assistance Program (EAP).
  • Accident, critical illness, long-term care, and hospital indemnity coverages.
  • Legal and identity theft protection.
  • Pet insurance.
  • Supplemental life insurances.
  • Referral bonuses.
  • Charitable donation matching.
  • Allowances for eligible roles.

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. NWN is an Equal Opportunity Employer.

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