Vault Teller - Hawesville, KY

This position is not eligible for remote work.

About the role

A Vault Teller is responsible for all cash and coin in a location’s vault and will be required to work into a Saturday rotation. This role is typically the first point of contact for customers entering the bank.

Responsibilities

• Greets all customers and visitors in the lobby or drive-thru
• Orders currency and coins for the location
• Counts and records money received and sent for shipment from Federal Reserve and other Bank locations
• Balances vault currency and coin daily
• Processes daily transactions including receiving deposits, cashing checks, accepting loan payments, and disbursing cash
• Identifies counterfeit currency
• Cashes checks and payouts money after verifying signatures, amounts, and sufficient funds
• Explains, promotes, and sells specialized products such as cashier’s checks and prepaid gift cards
• Exchanges foreign currency
• Performs services for customers including ordering bank cards and checks
• Records all transactions promptly, accurately, and in accordance with bank procedures
• Performs as a team member in allocating and coordinating the workflow
• Answers inquiries regarding checking and savings accounts and other bank-related products
• Assists customers in solving account errors or problems, providing account balances, etc.
• Balances currency, cash, and checks in cash drawer daily; arranges monies by denomination
• Promotes and maintains positive relations with all contacts, customers, and potential customers
• Assists with training for Tellers and Customer Service Representatives
• Assists the Teller Supervisor with answering questions regarding bank policies and procedures
• Opens, closes, and maintains customer accounts, including checking, savings, CDs, and IRAs
• May be responsible for bank openings and/or closings
• May be required to work drive-thru

Requirements

• High School diploma or GED
• Two (2) years of teller experience required; customer service experience preferred
• Independence Bank Teller Certification within 6 months (required)
• Independence Bank Vault/Lead Teller Certification within 6 months (required)
• Completion of Teller Fundamentals and Teller Level Up training within three (3) months

Skills

• Customer service and client orientation
• Cash handling
• Oral communication
• Problem-solving
• Accuracy and attention to detail
• Situational judgment
• Ability to maintain confidential information
• Clerical and administrative skills

Working Conditions

This role operates indoors in an environmentally controlled office setting. The noise level is typical of most office environments with telephones, personal interruptions, and background noises. No travel is required.

Physical Requirements

• Sitting: Occasionally
• Standing: Constantly
• Walking: Frequently
• Lifting: Occasionally (up to 25 pounds)
• Carrying: Frequently
• Pushing/Pulling: Occasionally
• Reaching: Constantly
• Keyboarding: Constantly
• Pinching/Gripping: Constantly
• Stooping: Occasionally
• Squatting/Crouching: Occasionally
• Kneeling: Never or Rarely
• Crawling: Never or Rarely
• Climbing: Never or Rarely
• Speaking: Constantly
• Hearing: Constantly
• Near Visual Acuity: Constantly
• Far Visual Acuity: Constantly