Vault Teller

Primary Objective

Ensure branch has adequate cash for operations. Supervises and provides technical assistance to all Teller staff. Able to problem‑solve and troubleshoot issues as they arise. Maintain knowledge of the credit union’s products and services for referrals. Responsible for the daily operations of the ATMs assigned to the location.

Responsibilities

• Maintain excellence in delivering member service and exceeding credit union and department service standards; greet and welcome members courteously, professionally, and promptly.
• Answer member and staff questions, solve problems, and assist with complex transactions and sensitive member issues; explain policies and procedures to members.
• Assume responsibility for efficient, effective, and professional front‑line operations; assist with assignment and distribution of workflow.
• Support and encourage employees to actively cross‑sell credit union products and services.
• Maintain up‑to‑date, comprehensive knowledge of all credit union products and services (electronic services, debit and credit cards, money orders, safe deposit boxes, etc.).
• Foster a teamwork attitude to achieve credit union goals and objectives.
• Ensure personnel are well trained, effective, and optimally utilized; provide instruction on policy, procedure, service, and product offerings; assist in training and developing employees.
• Make judgments for staff (within authority limits) regarding cashing and/or accepting checks or drafts.
• Investigate staff out‑of‑balance conditions and institute corrective procedures; assist in finding balancing errors; ensure staff and vault balance at day‑end and that all monies are secured per established procedures.
• Scan daily work and perform other functions as needed; assist others to complete tasks and work assignments.
• Reconcile branch reports and GL accounts as required.
• Perform opening and closing procedures, including vault, alarm, and door duties.
• Notify manager of surveillance system, ATM, alarm systems, drive‑through and branch equipment malfunctions; dispatch service as necessary.
• Adhere to dual‑control processes and audit cash drawers as required.
• Follow security, internal‑control procedures, policies, mandatory training, compliance, product, and credit union training.
• Maintain up‑to‑date knowledge of related policies, procedures, rules, and regulations, including robbery procedures.
• Demonstrate understanding of and follow requirements of regulatory compliance (Bank Secrecy Act, Anti‑Money Laundering, OFAC, Customer Identification Program, Member Due Diligence) as they relate to job functions; complete BSA/AML compliance training annually.
• Perform all other duties assigned.

Relationships and Contacts

• Supervises: Up to 20 reports.
• Reports to: Branch Manager.
• Frequent contact with employees, members, and vendors (face‑to‑face and phone).
• Requires considerable tact and diplomacy to handle difficult member issues.
• Interaction with Teller Manager where applicable.

Requirements

Education: High school diploma or GED required.

Experience: Minimum two (2) years prior experience in a financial institution in a teller role, or one (1) year in a financial teller role plus one (1) year comparable experience in decision‑making and cash handling.

Physical Requirements

• Wrist/hand manipulation; restriction to workstation for extended periods.
• Ability to lift up to 50 lb.
• Ability to bend, stoop, and reach overhead.
• Close vision for frequent computer monitor viewing and document review.
• May be required to stand for extended periods.
• Clear speech and hearing for effective staff/member interaction.
• Valid Texas driver’s license and ability to drive a vehicle.
• Potential travel to alternate branch locations as business needs arise.

Mental Requirements

• Ability to perform job functions independently or with limited supervision; work effectively alone or as part of a team.
• Strong ability to read and follow written and oral instructions.
• Clear, logical verbal communication.
• Capability to deal calmly and professionally with diverse personalities and cultures.
• Highest