Vault Teller

About the role

The primary purpose of the Vault Teller position is to provide quality service to members by processing financial transactions, resolving problems, answering questions and suggesting products and services that improve our members' financial well-being. Additionally, Vault Tellers are responsible for performing the essential functions and supporting duties of the Lead Teller in the Lead Teller’s absence. Vault Tellers are expected to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team. Vault Tellers are also expected to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Communication, Diversity, Innovation, It’s On Me, and One Team.

Responsibilities

• Process members’ financial transactions, resolve problems, and answer questions regarding all of BayPort Credit Union’s products and services.
• Provide a high level of quality service to members in the drive‑thru and walk‑up areas while adhering to all teller and check acceptance policies and procedures.
• Assist with cash received/disbursed from vault and handling of all teller requests.
• Responsible for all negotiable and non‑negotiable instruments.
• Assist in the balancing of the vault, ATM and cash dispensing machines.
• Review out‑of‑balance conditions at daily closing and reconcile teller cash drawers and vault as required.
• Ensure monthly cash drawer audits are completed and recorded as required.
• Handle complex member complaints, transaction inquiries, and corrections or adjustments.
• Perform opening and closing procedures for the branch.

Qualifications

• High school diploma or equivalent education.
• 1‑2 years previous Teller or related experience.
• Ability to assist members and fellow Tellers in a professional manner.
• Strong cash handling skills to include a high level of accuracy.
• Strong computer skills to include proficiency in Microsoft Office software.
• Strong customer service skills to include telephone skills.
• Well‑organized and attentive to detail.