Valet Supervisor with Security Clearance

Essential Duties and Responsibilities

• Provide on-site supervision and ensure adequate staffing levels
• Manage traffic flow and parking operations during peak hours
• Ensure compliance with performance standards (vehicle wait and retrieval times)
• Respond to incidents, customer concerns, and emergencies
• Cook interface with COR and VA staff for operational coordination
• Ensure enforcement of "No Tipping" policy and service quality standards

Minimum Qualifications (Knowledge, skills, and abilities)

• Education: High school diploma or equivalent
• Licenses: Valid North Carolina driver's license
• Experience: Knowledge of safety and traffic management practices
• Experience: Minimum 1 year of supervisory experience in parking, transportation, or customer service operations
• Experience: Demonstrated experience managing staff and operations
• Experience: Knowledge of safety and traffic management practices
• U.S. citizen
• Valid driver's license (North Carolina)
• Completion of VA orientation and training prior to start
• Customer service training (communication, professionalism, safety)
• Compliance with VA identity verification and credentialing requirements
• Standing and walking for extended periods
• Ability to work outdoors in varying weather
• Ability to lift equipment (e.g., cones, wheelchairs)

Physical Demands and Work Environment

• While performing the duties of this position, the employee is regularly required to talk or listen.
• The employee frequently is required to use foot/ankle motions, hands or fingers, handle or feel objects, tools, or controls.
• The employee is required to stand, walk, sit; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.