Valet Shift Lead - Guest House at Graceland

About the role

The Guest Service Captain at Towne Park is responsible for orchestrating the service experience for hotel guests. They work alongside coworkers to ensure service standards are met or exceeded, under the direction of the Account Manager.

Responsibilities

• Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers.
• Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions.
• Effectively participates in “The Show” and delivers “Aggressive Hospitality” to guests.
• Addresses guests using the appropriate greeting for the site.
• Opens all vehicle and hotel doors for guests.
• Checks in arriving guests and explains vehicle parking and retrieval procedures.
• Parks and retrieves vehicles while driving slowly and cautiously.
• Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations.
• Uses proper phone etiquette.
• Posts up in appropriate areas when not assisting guests or completing other tasks.
• Conducts an effective room presentation when providing bell services for guests.
• Assists with the delivery and pick up of items to guest rooms.
• Assists guests with directions, taxis, reservations and other inquiries.
• Maintains a detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.
• Promotes a teamwork philosophy through leading by example and effective communication skills.
• Leads the work group in delivering high levels of guest service.
• Appoints fellow associates to certain routine roles; Assigns coworkers to non-ordinary roles at the direction of the Account Manager.
• Reduces staff during the work shift if business conditions dictate, using an approved method.
• Issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys.
• Completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system.
• Secures all keys on a belt clip or in a locked key box.
• Ensures staff are not providing “lift” services to any hotel or hospital guest, only offering a hand for assistance.
• Checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use.
• Protects guest confidentiality in accordance with HIPPA requirements.
• Maintains the security of customer financial and identifying information.
• Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings.
• Identifies and collects revenue for all vehicles.
• Completes accurate cash drop slips and cash drop envelopes.
• Completes the shift report and other shift paperwork with detail and accuracy.
• Reconciles revenue and tickets at the end of every shift.

Qualifications

• Education: High school diploma or general education degree (GED)
• Licensure, Certification, Etc.: Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
• Work Experience: Six (6) months related experience and/or training; OR equivalent combination of education and experience
• Knowledge: Must have and maintain a valid driver’s license and clean driving record
• Skills: Must be able to drive manual transmission, speak, read and write Standard English language, write simple correspondence, speak clearly, apply reasoning and understanding to carry out instructions, add and subtract three digit numbers, understand 24 hour and military time systems, understand rates applicable to time passed, exert up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to move objects, sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl, lift up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to move objects, work outdoors for extended periods of time including up to the entire duration of shift, work in extreme heat and cold weather, travel of up to 5% may be required

Benefits

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telereimbursement benefits
• Company’s 401k retirement savings plan

Pay

Starting Pay $20 - $35/hour potential with cash tips daily

Schedule

Flexible shifts