Valet Parking Attendant - Des Moines Marriott

Vacancy Details

The Guest Service Associate/Valet position at Towne Park offers a unique opportunity to impact the lives of millions of guests, patients, and visitors. This role requires exceptional hospitality services, valet parking, and assistance with luggage.

Job Details

Valet Parking Attendant - Des Moines Marriott

• Starting Pay: $15 per hour plus cash tips daily
• Benefits: Medical, dental, vision, accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, 401k retirement savings plan
• No Experience Needed
• Work Hours: 20-24 hours per week, weekdays
• Compensation: $15 per hour plus $4 - $7 per hour in tips
• Work Schedule: 2-3 days per week, weekdays
• Benefits: Eligible for accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Eligibility depends on job classification, length of employment, and number of hours worked.

Essential Functions

• Maintains pleasant, friendly, and professional demeanor with all guests, co-workers, and clients.
• Greets guests within five feet with a professional and friendly demeanor.
• Uses guest last names during interactions.
• Parks and retrieves vehicles while driving slowly and cautiously.
• Assists guests with bell services and luggage storage as needed.
• Opens all vehicle and hotel doors for guests.
• Provides guests with information about outlets, meeting rooms, and amenities of the facility as well as main attractions in the area.
• Delivers messages, items, and/or guest amenities as requested.
• Shuttles guests to appropriate places that are approved by the location.
• Explains parking rates and retrieval procedures to guests upon arrival.
• Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys.
• Completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey, and claim check receipt from all vehicles taken into the valet system.
• Calculates and collects revenue for vehicles when needed.

Qualifications

• Education: High school diploma or general education degree (GED)
• Licenses/Certifications: Valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
• Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience
• Knowledge: Principles and processes for providing customer and personal services
• Skills: Reading and writing standard English language; reading and comprehending simple instructions, short correspondence and memos; writing simple correspondence; presenting information in one-on-one and small group situations to guests, clients and other employees of the organization; adding and subtracting three digit numbers and multiplying and dividing with 10’s and 100’s; understanding 24 hour and military time systems; understanding rates applicable to time passed; operating a manual transmission; performing parallel parking

Physical Demands

• Sitting or standing for extended periods of time
• Walking
• Handling or feeling objects, tools, or controls
• Reaching with hands and arms
• Climbing stairs
• Stooping, kneeling, crouching, or crawling
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Lifting up to 100 pounds occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to move objects
• Working outdoors for extended periods of time including up to the entire duration of shift
• Subject to environmental conditions including extreme heat and cold weather
• Travel of up to 5% may be required